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Plant trees on east, southeast, southwest and west exposures to reduce solar heat gain and reduce glare through windows.
Residential and Commercial Payment Options
Customer service is open at 970-212-2900 six days a week.
- 7 a.m.-7 p.m. Monday through Friday
- 8 a.m.-noon Saturday
- Closed major holidays
Payments may be made with Visa, MasterCard or Discover using our 24/7 automated phone system.
We will not disconnect service to customers until further notice for non-payment due to COVID-19. If you are having difficulty paying your bills, contact us to receive assistance or make a payment arrangement. For Utilities updates about COVID-19, visit fcgov.com/utilities/covid-19.
As of March 18 at noon, all City facilities will be closed to the public due to COVID-19 concerns. Utilities customer service will still be open via phone and email. Payments can be made online, over the phone, by mail or via drop box. For Utilities updates about COVID-19, visit fcgov.com/utilities/covid-19.
222 Laporte Ave.
Fort Collins, CO 80521
The drop box is located on the east side of the building in the alley (map). Payments are collected weekdays. Do not place cash in drop box.
Residential Payment Assistance
Fort Collins Utilities partners with local organizations to provide efficiency, conservation and bill payment assistance programs, including low- or no-cost resources that keep utility costs down. Programs include:
- Income-Qualified Assistance Program (a discounted utility rate for qualifying customers)
- Payment Assistance Fund (one-time bill payment assistance)
- Medical Assistance Program (a discounted rate for medical-qualifying customers)
Average out seasonal variations in your bill (restrictions apply).
Telephone Consumer Protection Act
Utilities customers authorize, and consent to the City of Fort Collins and/or its outside agencies, counsel, or other agents to contact them in connection with any matters relating to unpaid past-due charges.