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Trouble paying your bill due to COVID-19 concerns?
WE’RE HERE FOR YOU. Reach out to the Utilities Affordability team at dXRpbGl0aWVzYWZmb3JkYWJpbGl0eUBmY2dvdi5jb20= if you have any questions or concerns.
If you are unable to pay your bill, we will not disconnect service to customers until further notice; however, late fees still apply. Because of this, we ask you to contact us as soon as possible at 970-212-2900 to set up a payment arrangement or to be connected with one of our partner agencies that distribute payment assistance on our behalf.
BILL PAYMENT ASSISTANCE UPDATES
- Residential customers now may receive up to two payments for a total of $1,500 in financial assistance from the Payment Assistance Fund this program year (Oct. 1, 2019-Sept. 30, 2020). For more information and to request payment assistance, call:
- Catholic Charities Larimer County, 970-484-5010
- La Familia/The Family Center, 970-221-1615
- The deadline to apply for the Low-Income Energy Assistance Program (LEAP) has been extended until Aug. 31, 2020 (or until funds run out). Apply at colorado.gov/cdhs/leap or call 1-866-432-8435.
Utilities Affordability Programs
Looking for ways to lower your utility bill?
Fort Collins Utilities partners with local organizations to provide bill payment assistance, efficiency and conservation programs that offer low- or no-cost resources that keep utility costs down.
Learn more below. All of the programs within the Utilities Affordability Programs fall under payment assistance, efficiency installation/repair programs and other resources. For more information, contact dXRpbGl0aWVzLWFmZm9yZGFiaWxpdHlAZmNnb3YuY29t.
Payment Assistance
One-Time Assistance
Payment Assistance Fund (PAF): Households with a current past due notice may receive financial assistance once per 12-month cycle on their electric and/or water bill.
Utility Rebate: Income-qualified rebate for people who are 65 years or older or have a disabled member of their household. Applications accepted Aug. 1–Oct. 31.
Low-Income Assistance Program (LEAP): Help with wintertime heating costs. Apply between Nov. 1–April 30. LEAP establishes eligibility for other programs, including the Income-Qualified Assistance Program.
Monthly Assistance
Income-Qualified Assistance Program (IQAP): A reduced electric, water and/or wastewater rate that provides 23% off certain elements of these services. The program also facilitates efficiency and conservation opportunities to further lower bills.
Medical Assistance Program (MAP): Qualifying households that require medically necessary electrical equipment or air conditioning may receive a discounted electric rate.
Efficiency Installation and Repair Programs
Emergency
Crisis Intervention Program: Free emergency furnace repair or replacement, available to LEAP qualified customers.
Larimer Home Improvement Program (LHIP): Emergency assistance and low- to no-interest loans for home repairs and improvements.
Non-Emergency
Water and Energy Program: Free home efficiency assessments and product installations through Larimer County Conservation Corps. Equipment installed includes LED bulbs, sink aerators, showerheads and toilets.
Colorado Affordable Residential Energy (CARE) Program: Free money-saving weatherization and energy efficiency upgrades for qualifying households.
Weatherization Assistance Program (WAP): Free weatherization and energy efficiency upgrades are available for electric customers who receive LEAP.
Additional Affordability Resources
Xcel Gas and Electric Affordability Program: Qualified Xcel customers may receive non-emergency energy assistance.
United Way 2-1-1: Information and referral service that provides a comprehensive list of community resources.
Fort Collins Recreation Department Reduced Fee Program: The reduced fee program provides people who qualify the opportunity to participate in Recreation programs at a significant discount.
City Discount Programs, Rebates and Services: City of Fort Collins offers numerous discounts, rebates, and services for qualifying citizens – including a grocery tax rebate, free indoor air quality assessments, and many more.
To download this information, click the link below. Información en español.