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Utilities Affordability Programs
Trouble paying your bill due to COVID-19 concerns?
To support our customers during this crisis, we have not turned off utility services due to non-payment since March. As life slowly goes back to a new normal, utility operations, including disconnections, will resume.
Need more time?
- Contact us at 970-212-2900 and we will work with you to set up a payment arrangement.
Need help paying your bill?
- CARES Act Assistance: If you are behind on your bill due to hardship related to the COVID-19 public health emergency, we encourage you to apply for assistance. Utilities has received CARES Act funding to directly support our customers in need.
- Payment Assistance Fund: Residential customers whose electric or water accounts are past-due may request assistance once per 12-month period (Oct. 1 – Sept. 30).
- We're here for you. Reach out to the Utilities Affordability team at dXRpbGl0aWVzYWZmb3JkYWJpbGl0eUBmY2dvdi5jb20= if you have any questions or concerns.
Looking for ways to lower your utility bill? Fort Collins Utilities partners with local organizations to provide:
- bill payment assistance: one-time and monthly
- efficiency installation/repair programs: emergency and non-emergency
- free home energy efficiency assessments
For more information, contact dXRpbGl0aWVzYWZmb3JkYWJpbGl0eUBmY2dvdi5jb20=.
Read the Utilities Insights Newsletter For Energy and Water Saving Tips
To download this information, click the link below. Información en español.
What Utilities Affordability Programs do you qualify for?
View our quick guide to determine which programs you qualify for by income level.
One-Time Payment Assistance
| Program | Description | Eligibility Requirements | Funded and Supported by Fort Collins Utilities |
|---|---|---|---|
| Payment Assistance Fund |
Households with a current past due notice may receive financial assistance once per 12-month cycle on their electric and/or water bill. |
|
X |
| Low-Income Assistance Program (LEAP) |
Due to COVID-19, this program has been expanded to include home cooling costs and the deadline has been extended. Learn more. Help with wintertime heating costs. Apply between Nov. 1–April 30. LEAP establishes eligibility for other programs, including the Income-Qualified Assistance Program. |
|
|
| Utility Rebate |
Income-qualified rebate for people who are 65 years or older or have a disabled member of their household. Applications accepted Aug. 1–Oct. 31. |
Monthly Payment Assistance
| Program | Description | Eligibility Requirements | Funded and Supported by Fort Collins Utilities |
|---|---|---|---|
| Income-Qualified Assistance Program (IQAP) | A reduced electric, water and/or wastewater rate that provides 23% off certain elements of these services. The program also facilitates efficiency and conservation opportunities to further lower bills. |
|
X |
| Medical Assistance Program (MAP) | Qualifying households that require medically necessary electrical equipment or air conditioning may receive a discounted electric rate. |
|
X |
Emergency Efficiency Installation and Repair Programs
| Program | Description | Eligibility Requirements | Funded and Supported by Fort Collins Utilities |
|---|---|---|---|
| Crisis Intervention Program | Free emergency furnace repair or replacement. |
|
|
| Larimer Home Improvement Program (LHIP) | Emergency assistance and low- to no-interest loans for home repairs and improvements. |
|
Non-Emergency Efficiency Installation and Repair Programs
| Program | Description | Eligibility Requirements | Funded and Supported by Fort Collins Utilities |
|---|---|---|---|
| Larimer County Conservation Corps (LCCC) Water and Energy Program |
Free home efficiency assessments and product installations through Larimer County Conservation Corps (LCCC). Equipment installed includes LED bulbs, sink aerators, showerheads and toilets. |
|
X |
| Colorado Affordable Residential Energy (CARE) Program | Free money-saving weatherization and energy efficiency upgrades for qualifying households. |
|
X |
| Weatherization Assistance Program (WAP) | Free weatherization and energy efficiency upgrades are available for electric customers. |
|
Additional Affordability Resources
Xcel Gas and Electric Affordability Program: Qualified Xcel customers may receive non-emergency energy assistance.
United Way 2-1-1: Information and referral service that provides a comprehensive list of community resources.
Fort Collins Recreation Department Reduced Fee Program: The reduced fee program provides people who qualify the opportunity to participate in Recreation programs at a significant discount.
City Discount Programs, Rebates and Services: City of Fort Collins offers numerous discounts, rebates, and services for qualifying citizens – including a grocery tax rebate, free indoor air quality assessments, and many more.