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Your Bill and Online Access are Changing
Fort Collins Utilities will be implementing a new billing system in the coming months. Stay tuned for more information.
Frequently Asked Questions
View the most commonly asked questions.
Report a Problem
Report service outages or other issues.
Contact Us Online
Complete our online email form.
Explore different ways to pay your bill.
Learn about business rates and payment options, as well as resources for new businesses.
Fort Collins Connexion
Learn about internet, phone and video/tv services or access your Fort Collins Connexion account online.
General Customer Service
- 24-hour automated account balance and payment
- Start/stop service requests may be scheduled online or over the phone as early as the next business day
- Se habla Español
V/TDD: Dial 711 for Relay Colorado
- Electric: 970-221-6710
- Water, Stormwater, Wastewater: 970-221-6700
- Fort Collins Police Services: 970-419-3273 (non-emergency)
- 7 a.m.-7 p.m. Monday through Friday
- 8 a.m.-noon Saturday
- Closed major holidays
Fort Collins Utilities partners with local organizations to provide efficiency, conservation and bill payment assistance programs, including low- or no-cost resources that keep utility costs down.
Learn more about the different rates for electric (including Time-of-Day pricing), water, wastewater and stormwater.
Be Aware of Scams
Customers are advised to be aware of anyone claiming to represent Fort Collins Utilities.
Scammers are targeting residential and commercial customers, demanding immediate payment.
Customers should never make payments or give personal or financial information to unsolicited visitors or callers.
If you are approached by an individual demanding payment, immediately call the Fort Collins Police non-emergency number at 970-221-6540.
Access Fort Collins
Use Access Fort Collins to submit general questions or comments relating to the City of Fort Collins.
Frequently Asked Questions
- Why is my bill so high?
Heating and cooling account for nearly half of the typical home’s energy usage. Changes in the weather can drastically change billing amounts month to month.
- Do I need to pay a deposit to start service?
No, deposits are not required. We charge an activation fee of $19.65 per account.
- What is Time-of-Day (TOD) pricing?
Fort Collins Utilities residential electric customers are charged based on a TOD electric pricing structure. With TOD pricing, when you use electricity is as important as how much electricity you use.
TOD has two levels of pricing: off-peak and on-peak, and two seasons: non-summer and summer. Save money by shifting your electric use to the lower-priced, off-peak hours or by reducing your use.
- How do I start or stop service?
The easiest way is to submit your request online. Customers also can call us at 970-212-2900 or come in person to 222 Laporte Ave. Please do not email start or stop requests.
- How long in advance should I stop/start services?
We require one business day, but customers can call up to 30 days in advance.
- Can you backdate the start/stop date of services?
No. We are unable to backdate services.
- When should I expect my first bill?
It can take four to six weeks to see the first bill on a new account. We bill in cycles based on geographic location. Often a customer happens to just miss the bill date on a new address and will not see a bill until the following month.
- Why is there a $19.65 service fee on my first bill?
We charge a one-time $19.65 start-up fee on any first bill for an address.
- Do I need to be at the property when service is started?
No. Most of our residential meters are digital and do not need personnel to visit the property to energize the meter. If a service representative does go in person, the customer does not need to be there unless access to the meter is restricted.
- Can I change my due date?
Our billing is done in roughly 30-day cycles that are timed based on your geographical area. Unfortunately, this means that customers do not have the option to change when bills are due. However, because it is based on amount of days rather than a specific day of the month, the due date will vary slightly each month.
- What is stormwater?
Stormwater rates pay for construction and maintenance of Fort Collins' stormwater system, which helps protect residents and businesses during storms and floods. All developed properties within city limits pay stormwater rates.
- Why do I get a bill after I stop my services?
Fort Collins Utilities bills you for what you’ve already used. When you stop service, often there will be usage that has not yet been covered on a bill. For example, if a customer receives a bill on the 15th and sets a stop service date of the 20th, they would receive the normal bill on the 15th, and then a second bill after the 20th that would include the balance of the previous bill as well as the additional use from the 15th to the 20th.
- Why can’t I see my payments online?
The web portal only reflects payments that were made using your online account. Other payment methods will not be viewable on the website. Additionally, the balance information on the web portal does not update following a payment, it simply shows images of bills. Any payments made will show on the next bill.
- Why does my online account only show my old address?
The online account is customer controlled. We do not update it with new account numbers. To add a new account number to the profile, select View Enrolled Accounts option under the Profile tab and add the new account number found on the bill. Customers do NOT need to create a new profile when they move. Just add the new number to your existing profile and it will appear.