Explore different ways to pay your bill.
Start or Stop Your Service
Request new service or stop your existing service.
Report a Problem
Report service outages or other issues.
Contact Us Online
Complete our online email form.
Frequently Asked Questions
View the most commonly asked questions.
Learn about business rates and payment options, as well as resources for new businesses.
Fort Collins Connexion
Learn about our locally provided internet service or access your Connexion account.
General Customer Service#
Call 970-212-2900 for 24-hour automated account balance information and payments.
- Customer service representatives available:
8 a.m.-5 p.m., Monday, Tuesday, Thursday and Friday
9 a.m.-5 p.m. Wednesday
Closed major holidays.
- Se habla Español.
V/TDD: Dial 711 for Relay Colorado
Are you an existing customer? Transfer or stop your service online.
New customers should call us to start your service.
- Electric: 970-221-6710
- Water, Stormwater, Wastewater: 970-221-6700
- Fort Collins Police Services: 970-419-3273 (non-emergency)
- Streetlights: 970-221-6313 (voicemail)
- Traffic signals: 970-221-6630 (business hours), 970-221-6540 (after hours)
- Locate underground utilities: dial 811
- Graffiti: 970-416-2400
- Scams: Fort Collins Police Services non-emergency, 970-419-3273
222 Laporte Ave.
Fort Collins, CO 80521
8 a.m.-5 p.m. Monday, Tuesday, Thursday and Friday
9 a.m.-5 p.m. Wednesday
Closed major holidays.
Payments can still be made online, over the phone 24 hours a day, by mail or via dropbox, First National Bank and other third-party locations.
The dropbox is in the alley located between 222 Laporte Ave. and 215 N. Mason St. near the Butterfly Cafe.
For Utilities updates about COVID-19, visit fcgov.com/utilities/covid-19.
Fort Collins Utilities partners with local organizations to provide efficiency, conservation and bill payment assistance programs, including low- or no-cost resources that keep utility costs down.
Learn more about the different rates for electric (including Time-of-Day pricing), water, wastewater and stormwater.
Be Aware of Scams#
We encourage customers to be on the lookout for people claiming to represent Fort Collins Utilities. Unfortunately, there are many scams out there that try to trick utility customers into allowing scammers inside their home or business, giving away personal information, or paying a fake bill.
Customers should never make payments or give personal or financial information to unsolicited visitors or callers.
If you are suspicious of someone coming to your door or a phone call, report the incident to Fort Collins Police (970-221-6540) and Fort Collins Utilities (970-212-2900) as soon as possible.
Access Fort Collins#
Use Access Fort Collins to submit general questions or comments relating to the City of Fort Collins.
Frequently Asked Questions#
- How do I start or stop service?
Customers can call us at 970-212-2900 or come in person to 222 Laporte Ave. Please do not email start or stop requests.
- Do I need to pay a deposit to start service?
No, deposits are not required. We charge an activation fee of $19.65 per account.
- How long in advance should I stop/start services?
We require one business day, but customers can call up to 30 days in advance.
- Can you backdate the start/stop date of services?
No. We are unable to backdate services.
- Do I need to be at the property when service is started?
No. Most of our residential meters are digital and do not need personnel to visit the property to energize the meter. If a service representative does go in person, the customer does not need to be there unless access to the meter is restricted.
- When should I expect my first bill?
It can take four to six weeks to see the first bill on a new account. We bill in cycles based on geographic location. Often a customer happens to just miss the bill date on a new address and will not see a bill until the following month.
- Why is there a $19.65 service fee on my first bill?
We charge a one-time $19.65 start-up fee on any first bill for an address.
- Can I change my due date?
Our billing is done in roughly 30-day cycles that are timed based on your geographical area. Unfortunately, this means that customers do not have the option to change when bills are due. However, because it is based on amount of days rather than a specific day of the month, the due date will vary slightly each month.
- What is Time-of-Day (TOD) pricing?
Fort Collins Utilities residential electric customers are charged based on a TOD electric pricing structure. With TOD pricing, when you use electricity is as important as how much electricity you use.
TOD has two levels of pricing: off-peak and on-peak, and two seasons: non-summer and summer. Save money by shifting your electric use to the lower-priced, off-peak hours or by reducing your use.
- Why is my bill so high?
Heating and cooling account for nearly half of the typical home’s energy usage. Changes in the weather can drastically change billing amounts month to month.
- What is stormwater?
Stormwater rates pay for construction and maintenance of Fort Collins' stormwater system, which helps protect residents and businesses during storms and floods. All developed properties within city limits pay stormwater rates.
- Why do I get a bill after I stop my services?
Fort Collins Utilities bills you for what you’ve already used. When you stop service, often there will be usage that has not yet been covered on a bill. For example, if a customer receives a bill on the 15th and sets a stop service date of the 20th, they would receive the normal bill on the 15th, and then a second bill after the 20th that would include the balance of the previous bill as well as the additional use from the 15th to the 20th.
- Why can’t I see my payments online?
The web portal only reflects payments that were made using your online account. Other payment methods will not be viewable on the website. Additionally, the balance information on the web portal does not update following a payment, it simply shows images of bills. Any payments made will show on the next bill.
- Why does my online account only show my old address?
The online account is customer controlled. We do not update it with new account numbers. To add a new account number to the profile, select View Enrolled Accounts option under the Profile tab and add the new account number found on the bill. Customers do NOT need to create a new profile when they move. Just add the new number to your existing profile and it will appear.
Fort Collins Utilities is committed to protecting the privacy of our customers' data. Utilities complies with local, state and federal customer privacy regulations, policies and procedures, to protect our customers' personal data and information.
Fort Collins Utilities is subject to the Colorado Open Records Act and Fort Collins Municipal Code §26-26, which govern the accessibility of public records. Utilities is also subject to the FACT (Fair and Accurate Credit Transactions) Act of 2003, which requires federal agencies, including the Federal Trade Commission, to establish guidelines for use by creditors to prevent identity theft.
In 2007, the FTC published the "Red Flags Rules" requiring creditors to create and implement an internal program to address the detection, prevention, and mitigation of identity theft. As a creditor, Fort Collins Utilities implemented an identity theft prevention program under the Red Flag Rules, which went into effect December 31, 2010.
Did You Know?
There are many scams that try to trick people into allowing scammers inside their home or business. Be scam aware.
Rebates are available for 1.1 gallons per flush, WaterSense-labeled toilets.
Financing home energy upgrades and solar is now easier than ever with the Epic Loan.