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Trouble paying your bill due to COVID-19 concerns?
WE’RE HERE FOR YOU. Reach out to the Utilities Affordability team at dXRpbGl0aWVzYWZmb3JkYWJpbGl0eUBmY2dvdi5jb20= if you have any questions or concerns.
If you are unable to pay your bill, please contact us as soon as possible at 970-212-2900 to set up a payment arrangement or to be connected with one of our partner agencies that distribute payment assistance on our behalf.
BILL PAYMENT ASSISTANCE UPDATES
- Residential customers now may receive up to two payments for a total of $1,500 in financial assistance from the Payment Assistance Fund this program year (Oct. 1, 2019-Sept. 30, 2020). For more information and to request payment assistance, call:
- Catholic Charities Larimer County, 970-484-5010
- La Familia/The Family Center, 970-221-1615
- The deadline to apply for the Low-Income Energy Assistance Program (LEAP) has been extended until Aug. 31, 2020 (or until funds run out). Apply at colorado.gov/cdhs/leap or call 1-866-432-8435.
Request Payment Assistance
Payment Assistance Fund
Contact one of the following agencies to apply for assistance:
Catholic Charities Larimer County
460 Linden Center Drive, Fort Collins
Monday-Thursday, 8 a.m.-4 p.m.
La Familia/The Family Center
309 Hickory St. #5, Fort Collins
Monday-Friday, 8 a.m.-12 p.m. and 1-5 p.m.
Applicant must apply for LEAP if LEAP is open (Nov. 1 - Apr. 30). Contact for a Home Energy Application.
An intake worker will interview you and contact Utilities for information about your account. If you qualify and money is available, you'll receive assistance that can be credited to your electric and water charges. Assistance is awarded once per year (Oct. 1 - Sept. 30) on past-due Utilities accounts.
Contact United Way 2-1-1 to be connected with additional resources, or find out about other affordability programs here.
If you would like to make a donation to the Payment Assistance Fund, click here.