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Request Payment Assistance
Trouble paying your bill due to COVID-19 concerns?
To support our customers during this crisis, we have not turned off utility services due to non-payment since March. As life slowly goes back to a new normal, utility operations, including disconnections, will resume.
Need more time? Contact us at 970-212-2900 and we will work with you to set up a payment arrangement.
- Contact an agency that distributes funds on our behalf to learn more:
- Discover Goodwill,1-888-775-5327
- Catholic Charities Larimer County, 970-484-5010
- La Familia/The Family Center, 970-221-1615
We're here for you. Reach out to the Utilities Affordability team at dXRpbGl0aWVzYWZmb3JkYWJpbGl0eUBmY2dvdi5jb20= if you have any questions or concerns.
Payment Assistance Fund
Contact one of the following agencies to apply for assistance:
Catholic Charities Larimer County
460 Linden Center Drive, Fort Collins
Monday-Thursday, 8 a.m.-4 p.m.
La Familia/The Family Center
309 Hickory St. #5, Fort Collins
Monday-Friday, 8 a.m.-12 p.m. and 1-5 p.m.
An intake worker will interview you and contact Utilities for information about your account. If you qualify and money is available, you'll receive assistance that can be credited to your electric and water charges. Assistance is awarded once per year (Oct. 1 - Sept. 30) on past-due Utilities accounts (due to COVID-19, you may receive assistance two times this season).
Please note, if the LEAP application season is open and you are eligible to receive LEAP, you must apply for LEAP before receiving Utilities' payment assistance (due to COVID-19, the season has been extended through July).
Contact United Way 2-1-1 to be connected with additional resources, or find out about other affordability programs here.
If you would like to make a donation to the Payment Assistance Fund, click here.