Request Payment Assistance#
Trouble paying your bill due to COVID-19 concerns?
To support our customers during this crisis, we have not turned off utility services due to non-payment since March. As life slowly goes back to a new normal, utility operations, including disconnections, will resume.
Need more time?
- Contact us at 970-212-2900 and we will work with you to set up a payment arrangement.
Need help paying your bill?
- CARES Act Assistance: If you are behind on your bill due to hardship related to the COVID-19 public health emergency, we encourage you to apply for assistance. Utilities has received CARES Act funding to directly support our customers in need.
- Payment Assistance Fund: Residential customers whose electric or water accounts are past-due may request assistance once per 12-month period (Oct. 1 – Sept. 30).
- We're here for you. Reach out to the Utilities Affordability team at email@example.com if you have any questions or concerns.
Payment Assistance Fund#
Contact one of the following agencies to apply for assistance:
Catholic Charities Larimer County
460 Linden Center Drive, Fort Collins
Monday-Thursday, 8 a.m.-4 p.m.
La Familia/The Family Center
309 Hickory St. #5, Fort Collins
Monday-Friday, 8 a.m.-12 p.m. and 1-5 p.m.
An intake worker will interview you and contact Utilities for information about your account. If you qualify and money is available, you'll receive assistance that can be credited to your electric and water charges. Assistance is awarded once per year (Oct. 1 - Sept. 30) on past-due Utilities accounts.