Your Account Your Account
Start or Stop Utility Service Start or Stop Utility Service
Contact Us Contact Us
Ensure programmable thermostats are programmed correctly.
Request Payment Assistance
Trouble paying your bill due to COVID-19 concerns?
Need more time? Contact us at 970-212-2900 and we will work with you to set up a payment arrangement.
Need help paying your bill? Residential customers whose electric or water accounts are past-due may request assistance through the Payment Assistance Fund once per 12-month period (Oct. 1 – Sept. 30).
- Contact an agency that distributes funds on our behalf to learn more:
- Discover Goodwill,1-888-775-5327
- Catholic Charities Larimer County, 970-484-5010
- La Familia/The Family Center, 970-221-1615
We're here for you. Reach out to the Utilities Affordability team at dXRpbGl0aWVzYWZmb3JkYWJpbGl0eUBmY2dvdi5jb20= if you have any questions or concerns.
Payment Assistance Fund
Contact one of the following agencies to apply for assistance:
Catholic Charities Larimer County
460 Linden Center Drive, Fort Collins
Monday-Thursday, 8 a.m.-4 p.m.
La Familia/The Family Center
309 Hickory St. #5, Fort Collins
Monday-Friday, 8 a.m.-12 p.m. and 1-5 p.m.
An intake worker will interview you and contact Utilities for information about your account. If you qualify and money is available, you'll receive assistance that can be credited to your electric and water charges. Assistance is awarded once per year (Oct. 1 - Sept. 30) on past-due Utilities accounts.
Please note, if the LEAP application season is open and you are eligible to receive LEAP, you must apply for LEAP before receiving Utilities' payment assistance (enrollment begins Nov. 1, 2020).
Contact United Way 2-1-1 to be connected with additional resources, or find out about other affordability programs here.
If you would like to make a donation to the Payment Assistance Fund, click here.