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Utilities

Request Payment Assistance#

Need help paying your bill? Residential customers whose electric or water accounts are past-due may request assistance from the Payment Assistance Fund once per 12-month period (Oct. 1 – Sept. 30). Contact one of the following agencies to apply for assistance: 

  • Discover Goodwill
    1-888-775-5327
  • Catholic Charities Larimer County
    970-484-5010
    460 Linden Center Drive, Fort Collins
    Monday-Thursday, 8 a.m.-4 p.m.
  • La Familia/The Family Center
    970-221-1615
    309 Hickory St. #5, Fort Collins
    Monday-Friday, 8 a.m.-12 p.m. and 1-5 p.m.
  • Colorado State University
    970-491-8051
    CSU students and staff only

An intake worker will interview you and contact Utilities for information about your account. If you qualify and money is available, you'll receive assistance that can be credited to your electric and water charges.

Contact United Way 2-1-1 to be connected with additional resources, or find out about other affordability programs here.

We're here for you. Reach out to the Utilities Affordability team at utilitiesaffordability@fcgov.com if you have any questions or concerns.