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COVID-19 Updates
Like other utilities across the nation, Fort Collins Utilities’ commitment is to continue delivering reliable electric and water services for our customers 24/7. That means providing the services you count on, in good times and, especially now, in challenging times. The safety of our customers, employees and community is our top priority.
As of March 18 at noon, all City facilities will be closed to the public. Utilities customer service will still be open via phone at 970-212-2900 and email. For payment options, visit fcgov.com/payment-options.
Trouble Paying Your Bill Due to COVID-19 Concerns?
We will not disconnect service to customers until further notice for non-payment. If you are having difficulty paying your bills, contact us at 970-212-2900 to receive assistance or make a payment arrangement.
You can also request payment assistance by calling:
- Catholic Charities Larimer County 970-484-5010
- La Familia/The Family Center 970-221-1615
Only Flush the Three Ps: Pee, Poo and Toilet Paper
With concerns about COVID-19, there is increased use of disinfecting wipes and other products like tissues, paper towels or napkins.
Even if a product claims to be “flushable,” it can cause problems in our sanitary sewer system, potentially leading to a blocked sewer line, property damage and extra expenses for repairs. Be sure to put everything except toilet paper in the trash!
Time-of-Day Pricing and COVID-19
At this time, Time-of-Day (TOD) pricing will remain as-is. The majority of customers save money on the rate when compared to the previous structure. The switch to TOD pricing was not a rate increase and was designed to generate a similar amount of revenue as before. During this unique situation where customers will likely use more energy before 5 p.m., they may benefit by doing certain activities during off-peak hours when prices are 70% lower.
Drinking Water Safety
Safe, reliable drinking water is always our top priority. With the concern over the spread of coronavirus, we want to reassure you that your drinking water is safe to use from your tap as usual, as confirmed by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Environmental Protection Agency (EPA) and American Water Works Association (AWWA). We will continue to monitor water quality 24/7 at our treatment plants.
Utility Work on Remington Street
An undersized stormwater system and aging sanitary sewer mains will be replaced in Remington Street from Spring Creek Drive to Prospect Road from February to July, creating road closures.
Save With Garden In A Box
Utilities has partnered with Nature in the City to provide $25 off each Naturally Native box for the first 200 Utilities water customers. These do-it-yourself kits come with 15 to 30 starter plants, a comprehensive Plant and Care Guide, and one to three plant by number maps.
Electric and Water Billing History
Due to limited space on our utility bills, we cannot always show a full year of billing history. Learn about your historical electric or water use on our self-service portal, email VXRpbGl0aWVzX0NTREBmY2dvdi5jb20=, call 970-212-2900 or V/TDD 711.
Keep Fats, Oils and Grease (FOG) Out of Your Drain
This includes meats (including poultry skin and turkey fryer oil); cooking agents (butter, cooking oil); dairy products (cream, ice cream, sour cream); gravy, salad dressing and mayonnaise; and peanut butter and frosting.
Pharmaceutical Disposal
Safe disposal practices for unused prescription and over-the-counter medications is important to keep pharmaceuticals out of water bodies. Do not flush medications down the sink or toilet.
Moving Made Easier
Did you know you can start or stop your utility service online? By submitting an online service request, your changes go into effect as soon as the next business day.
Be Aware of Scams Targeting Utilities Customers
Be aware of anyone claiming to represent Fort Collins Utilities. If you are approached by an individual demanding payment, immediately call the Fort Collins Police non-emergency number at 970-221-6540.
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Fort Collins Utilities Seeking Customer Feedback on Services
Release date: Mar-26-2020In good times and bad, Fort Collins Utilities strives to provide world-class services to Fort Collins residents. Even amid the challenges surrounding the coronavirus COVID-19 Utilities seeks to continually improve services and requests feedback from residential electric and water customers about their experiences and the quality of services they receive.
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Utility Upgrades in Remington Street Begin this Month
Release date: Feb-13-2020An undersized stormwater system and aging sanitary sewer mains will be replaced in Remington Street from Spring Creek Drive to Prospect Road from February to July. Preliminary on-site work will begin the week of February 17 with construction starting February 24, weather permitting.
Halligan Water Supply Project
Existing Halligan Dam and Reservoir
If approved, the Halligan Water Supply Project will enlarge the existing Halligan Reservoir by approximately 8,100 acre-feet to help provide additional protection for Fort Collins Utilities' water customers from future service interruptions during emergencies.