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COVID-19 Updates
We are committed to continuing to deliver reliable electric, water, wastewater and stormwater services for our customers 24/7.
Currently, all City facilities will be closed to the public. Utilities customer service is open via phone at 970-212-2900 and online. For payment options, visit fcgov.com/payment-options.
Actualización de Servicios Públicos de Luz y Agua “Utilities” sobre el COVID-19
Nos comprometemos a seguir proporcionando servicios confiables de luz, agua, y aguas residuales y pluviales a nuestros clientes las 24 horas del día, todos los días.
Actualmente, las instalaciones de la Ciudad están cerradas al público. El servicio a clientes de Utilities seguirá abierto por vía telefónica llamando al 970-212-2900 y en línea. Para las opciones de pago, visite fcgov.com/payment-options.
Time-of-Day (TOD) Summer On-Peak Hours
From May 1 - Sept. 30, TOD on-peak hours are 2-7 p.m (weekdays only). Learn more »
Trouble Paying Your Bill Due to COVID-19 Concerns?
We will not disconnect service to customers until further notice; however, late fees still apply. Because of this, we ask you to contact us as soon as possible at 970-212-2900 to set up a payment arrangement or to be connected with one of our partner agencies that distribute payment assistance on our behalf.
Important Water Quality Message as Employees Return to Work
As buildings re-open and employees return to work, businesses should ‘flush’ their plumbing lines to ensure the highest quality of drinking water.
Bookmark Our Lawn Watering Guide
Make over and underwatering a thing of the past with our state-of-the-art lawn watering guide. We use past, present and future weather data to calculate exactly how many minutes of sprinkler runtime your lawn needs.
Only Flush the Three Ps: Pee, Poo and Toilet Paper
With concerns about COVID-19, there is increased use of disinfecting wipes and other products like tissues, paper towels or napkins.
Even if a product claims to be “flushable,” it can cause problems in our sanitary sewer system, potentially leading to a blocked sewer line, property damage and extra expenses for repairs. Be sure to put everything except toilet paper in the trash!
Customer Satisfaction Survey
Tell us what you think! Fort Collins Utilities has contracted with J.D. Power, an independent market research company, to conduct residential electric and water customer satisfaction surveys in 2020. The surveys will be emailed in waves throughout the year. If you are a Utilities customer but don’t have an email on file with us, you can still take the survey. Click the link above to learn more.
Drinking Water Safety
Safe, reliable drinking water is always our top priority. With the concern over the spread of coronavirus, we want to reassure you that your drinking water is safe to use from your tap as usual, as confirmed by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Environmental Protection Agency (EPA) and American Water Works Association (AWWA). We will continue to monitor water quality 24/7 at our treatment plants.
Utility Work on Remington Street
An undersized stormwater system and aging sanitary sewer mains will be replaced in Remington Street from Spring Creek Drive to Prospect Road from February to July, creating road closures.
Moving Made Easier
Did you know you can start or stop your utility service online? By submitting an online service request, your changes go into effect as soon as the next business day.
Be Aware of Scams Targeting Utilities Customers
Be aware of anyone claiming to represent Fort Collins Utilities. If you are approached by an individual demanding payment, immediately call the Fort Collins Police non-emergency number at 970-221-6540.
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Fort Collins Utilities Observes National Drinking Water Week, May 3-9
Release date: May-04-2020FORT COLLINS, Colo. – Fort Collins Utilities will celebrate the safety, quality and reliability of local drinking water during Drinking Water Week, May 3-9. We want to give a big thank you to all our water operations staff who are taking all steps necessary to maintain safe, reliable water service during the COVID-19 pandemic.
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BEFORE OPENING YOUR BUILDINGS: Important Water Quality Message
Release date: Apr-30-2020When building occupancy decreases significantly (as it may have throughout the COVID-19 Stay-at-Home Order), the water held within the building’s plumbing system can deteriorate. When water is not used regularly, the chlorine residual levels can decrease, which may result in a lower level of drinking water quality in these buildings.
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Larimer County Multi-Jurisdictional Hazard Mitigation Plan Annual Report Now Available
Release date: Apr-28-2020FORT COLLINS, Colo. – Fort Collins Utilities participates in the National Flood Insurance Program’s Community Rating System (CRS). The CRS is an incentive program for communities to go above and beyond the Federal Emergency Management Agency’s (FEMA) minimum standards for floodplain management.
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Announcing new, 15-year financing to support energy upgrades in homes and rental properties through Epic Homes
Release date: Apr-28-2020The City of Fort Collins has approved new, 15-year loan agreements with Vectra Bank of Denver and the Colorado Energy Office for up to $3.25 million to support the City’s Epic Homes program. Epic Homes is a comprehensive public-private partnership designed to identify and improve energy inefficient single family homes and rental properties in Fort Collins, helping low- and moderate-income families who rent, as well as homeowners, rental property owners, and local contractors and suppliers who do the renovation work.
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Fort Collins Utilities Celebrates Wastewater Worker Recognition Week, April 20-26
Release date: Apr-20-2020FORT COLLINS, Colo. – Fort Collins Utilities will recognize wastewater professionals who consistently strive to improve the reliability of the pipes and the operation of wastewater processes that impact our streams, rivers and lakes during Wastewater Worker Recognition Week, April 20-26.
Halligan Water Supply Project
Existing Halligan Dam and Reservoir
If approved, the Halligan Water Supply Project will enlarge the existing Halligan Reservoir by approximately 8,100 acre-feet to help provide additional protection for Fort Collins Utilities' water customers from future service interruptions during emergencies.