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Time-of-Day (TOD) Summer On-Peak Hours
From May 1 - Sept. 30, TOD on-peak hours are 2-7 p.m (weekdays only). Learn more »
Utilities customer service lobby is open M-Th, 8 a.m.-5 p.m. Extended phone service hours remain 7 a.m.-7 p.m., M-F, and 8 a.m.-noon, Saturdays.
Payments still can be made online, over the phone, by mail, via drop box, First National Bank or other third-party locations.
To support our customers during this crisis, we complied with the Governor’s orders expeditiously and have not turned off utility services due to non-payment since March. As life slowly goes back to a new normal, utility operations, including disconnections, will resume.
If your account is past due, we encourage you to call us at 970-212-2900 to set up a payment plan so your account does not fall further behind.
Visit the new and improved Efficiency Works Store to save on the products that save you water and energy – including LED lighting, smart thermostats, showerheads and more.
Make over and underwatering a thing of the past with our state-of-the-art lawn watering guide. We use past, present and future weather data to calculate exactly how many minutes of sprinkler runtime your lawn needs.
Tell us what you think! Fort Collins Utilities has contracted with J.D. Power, an independent market research company, to conduct residential electric and water customer satisfaction surveys in 2020. The surveys will be emailed in waves throughout the year. If you are a Utilities customer but don’t have an email on file with us, you can still take the survey. Click the link above to learn more.
As buildings re-open and employees return to work, businesses should ‘flush’ their plumbing lines to ensure the highest quality of drinking water.
Drinking Water Safety
Safe, reliable drinking water is always our top priority. With the concern over the spread of coronavirus, we want to reassure you that your drinking water is safe to use from your tap as usual, as confirmed by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Environmental Protection Agency (EPA) and American Water Works Association (AWWA). We will continue to monitor water quality 24/7 at our treatment plants.
An undersized stormwater system and aging sanitary sewer mains will be replaced in Remington Street from Spring Creek Drive to Prospect Road from February to July, creating road closures.
Americans drink more than one billion glasses of tap water every day, and Utilities is committed to providing its customers with reliable drinking water of outstanding quality. Learn where your drinking water comes from and how it compares to federal standards.
Release date: Jun-01-2020
FORT COLLINS, Colo. – Fort Collins Utilities released its annual Drinking Water Quality Report. The report provides water quality test results, information on how our water is protected, where it comes from and more.
Release date: May-04-2020
FORT COLLINS, Colo. – Fort Collins Utilities will celebrate the safety, quality and reliability of local drinking water during Drinking Water Week, May 3-9. We want to give a big thank you to all our water operations staff who are taking all steps necessary to maintain safe, reliable water service during the COVID-19 pandemic.
Release date: Apr-30-2020
When building occupancy decreases significantly (as it may have throughout the COVID-19 Stay-at-Home Order), the water held within the building’s plumbing system can deteriorate. When water is not used regularly, the chlorine residual levels can decrease, which may result in a lower level of drinking water quality in these buildings.
Release date: Apr-28-2020
FORT COLLINS, Colo. – Fort Collins Utilities participates in the National Flood Insurance Program’s Community Rating System (CRS). The CRS is an incentive program for communities to go above and beyond the Federal Emergency Management Agency’s (FEMA) minimum standards for floodplain management.
Announcing new, 15-year financing to support energy upgrades in homes and rental properties through Epic HomesRelease date: Apr-28-2020
The City of Fort Collins has approved new, 15-year loan agreements with Vectra Bank of Denver and the Colorado Energy Office for up to $3.25 million to support the City’s Epic Homes program. Epic Homes is a comprehensive public-private partnership designed to identify and improve energy inefficient single family homes and rental properties in Fort Collins, helping low- and moderate-income families who rent, as well as homeowners, rental property owners, and local contractors and suppliers who do the renovation work.