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Utilities

Payment Options


Residential and Commercial

Online
Manage your utility bills electronically with e-Bill, our easy-to-use, convenient, secure system. Customers may:

  • enroll in e-Bill to view and pay bills with a checking or savings account
  • make one-time payments using a checking account, savings account or credit card (a convenience fee applies)

By Phone

  • Pay bills with Visa, MasterCard or Discover using our 24/7 automated phone system at 970-212-2900.
  • If your utility service has been disconnected due to non-payment, you may make a full payment by phone to be restored.



Mail
Do not mail cash. Send your payment and bill stub(s) to:

PO Box 1580
Fort Collins, CO 80522-1580

In Person
Drop off your payment with the bill stub(s) at:

Customer Service
222 Laporte Ave.
8 a.m.-5 p.m., Monday, Tuesday, Thursday and Friday
10 a.m.-5 p.m., Wednesday
Drop Box (payments are collected weekdays - do not place cash in drop box)



Telephone Consumer Protection Act
Utilities customers authorize, and consent to the City of Fort Collins and/or its outside agencies, counsel, or other agents to contact them in connection with any matters relating to unpaid past-due charges.


Payment Assistance

Utilities Affordability Portfolio
Utilities offers a variety of programs to assist customers. Programs include the Payment Assistance Fund and Medical Assistance Program, among others.


Even Pay
Average out seasonal variations in your bill. (Restrictions apply)

Click 'Account Login' above to access online bill pay.

View City News, the monthly utility bill insert.


Tip #207

Install an insulation blanket on your water heater.

More Tips