Your Account Your Account
Start or Stop Utility Service Start or Stop Utility Service
Contact Us Contact Us
Leave clippings where they fall to add nutrients to the soil. A mulching mower chops grass into small pieces.
Residential and Commercial Payment Options
If you are having difficulty paying your bills, contact us as soon as possible at 970-212-2900 to set up a payment arrangement or to be connected with one of our partner agencies that distribute payment assistance on our behalf. For Utilities updates about COVID-19, visit fcgov.com/utilities/covid-19.
Customer service is open at 970-212-2900 six days a week.
- 7 a.m.-7 p.m. Monday through Friday
- 8 a.m.-noon Saturday
- Closed major holidays
Payments may be made with Visa, MasterCard or Discover using our 24/7 automated phone system.
Send your payment and bill stub(s) to:
Fort Collins Utilities
PO Box 1580
Fort Collins, CO 80522-1580
Never mail cash. View the "In Person" tab above for options for cash payments.
Utilities customer service lobby will be reopening on Monday, June 15. Hours will be Monday-Thursday, 8 a.m.-5 p.m. until further notice.
Payments can still be made online, over the phone, by mail or via drop box, First National Bank and other third-party locations. For Utilities updates about COVID-19, visit fcgov.com/utilities/covid-19.
222 Laporte Ave.
Fort Collins, CO 80521
The drop box is located on the east side of the building in the alley (map). Payments are collected weekdays. Do not place cash in drop box.
Cash payments can be made at the drive-through windows at First National Bank. Please do not mail cash or place it in the dropbox.
Payments can also be made with third parties, such as King Soopers or Walmart; however, processing takes several days longer.
Residential Payment Assistance
Fort Collins Utilities partners with local organizations to provide efficiency, conservation and bill payment assistance programs, including low- or no-cost resources that keep utility costs down. Programs include:
- Income-Qualified Assistance Program (a discounted utility rate for qualifying customers)
- Payment Assistance Fund (one-time bill payment assistance)
- Medical Assistance Program (a discounted rate for medical-qualifying customers)
Average out seasonal variations in your bill (restrictions apply).
Telephone Consumer Protection Act
Utilities customers authorize, and consent to the City of Fort Collins and/or its outside agencies, counsel, or other agents to contact them in connection with any matters relating to unpaid past-due charges.