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Payment Options
Residential and Commercial
Online
Manage your utility bills electronically with e-Bill, our easy-to-use, convenient, secure system. Customers may:
-
enroll in e-Bill to view and pay bills with a checking or savings account
- make one-time payments using a checking account, savings account or credit card (a convenience fee applies)
By Phone
- Pay bills with Visa, MasterCard or Discover using our 24/7 automated phone system at 970-212-2900.
- If your utility service has been disconnected due to non-payment, you may make a full payment by phone to be restored.
Mail
Do not mail cash. Send your payment and bill stub(s) to:
PO Box 1580
Fort Collins, CO 80522-1580
In Person
Drop off your payment with the bill stub(s) at:
Customer Service
222 Laporte Ave.
8 a.m.-5 p.m., Monday, Tuesday, Thursday and Friday
10 a.m.-5 p.m., Wednesday
Drop Box (payments are collected weekdays - do not place cash in drop box)
Telephone Consumer Protection Act
Utilities customers authorize, and consent to the City of Fort Collins and/or its outside agencies, counsel, or other agents to contact them in connection with any matters relating to unpaid past-due charges.
Payment Assistance
Utilities Affordability Portfolio
Utilities offers a variety of programs to assist customers. Programs include the Payment Assistance Fund and Medical Assistance Program, among others.
Even Pay
Average out seasonal variations in your bill. (Restrictions apply)