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Energy Tips
Install a computer-based Energy Management System (EMS) to control heating, ventilation, air conditioning equipment and lighting systems.
Residential and Commercial Payment Options
- Sign up for e-Bill, our secure system, to view and pay bills with a checking or savings account.
- Make one-time payments using a checking account, savings account or credit card (a convenience fee applies).
Customer service is open at 970-212-2900 six days a week.
- 7 a.m.-7 p.m. Monday through Friday
- 8 a.m.-noon Saturday
- Closed major holidays
Payments may be made with Visa, MasterCard or Discover using our 24/7 automated phone system.
We will not disconnect service to customers until further notice for non-payment due to COVID-19. If you are having difficulty paying your bills, contact us to receive assistance or make a payment arrangement. For Utilities updates about COVID-19, visit fcgov.com/utilities/covid-19.
Send your payment and bill stub(s) to:
Fort Collins Utilities
PO Box 1580
Fort Collins, CO 80522-1580
Never mail cash.
As of March 18 at noon, all City facilities will be closed to the public due to COVID-19 concerns. Utilities customer service will still be open via phone and email. Payments can be made online, over the phone, by mail or via drop box. For Utilities updates about COVID-19, visit fcgov.com/utilities/covid-19.
Drop Box:
222 Laporte Ave.
Fort Collins, CO 80521
The drop box is located on the east side of the building in the alley (map). Payments are collected weekdays. Do not place cash in drop box.
Residential Payment Assistance
Fort Collins Utilities partners with local organizations to provide efficiency, conservation and bill payment assistance programs, including low- or no-cost resources that keep utility costs down. Programs include:
- Income-Qualified Assistance Program (a discounted utility rate for qualifying customers)
- Payment Assistance Fund (one-time bill payment assistance)
- Medical Assistance Program (a discounted rate for medical-qualifying customers)
Telephone Consumer Protection Act
Utilities customers authorize, and consent to the City of Fort Collins and/or its outside agencies, counsel, or other agents to contact them in connection with any matters relating to unpaid past-due charges.