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Payment Options#

If you are having difficulty paying your bills, contact us as soon as possible at 970-212-2900 to set up a payment arrangement or to be connected with one of our partner agencies that distribute payment assistance on our behalf.

Send your payment and bill stub(s) to:

Fort Collins Utilities
PO Box 1580
Fort Collins, CO 80522-1580

Never mail cash. View the "In Person" tab above for options for cash payments. 

Learn about late payment fees »

Customer service representatives are available by phone at 970-212-2900:

  • 8 a.m.-5 p.m., Monday, Tuesday, Thursday and Friday
  • 9 a.m.-5 p.m. Wednesday
  • Closed major holidays.

Payments and account balance checks may be made with Visa, MasterCard, Discover or American Express using our 24/7 automated phone system.

V/TDD: Dial 711 for Relay Colorado

Learn about late payment fees »

Customer Service Lobby 
222 Laporte Ave.
Fort Collins, CO 80521
View Map

8 a.m.-5 p.m., Monday, Tuesday, Thursday and Friday
9 a.m.-5 p.m. Wednesday
Closed major holidays.

Payments also can be made 24 hours a day online, over the phone or by mail. 

Third-Party Vendors
Payments also can be made with third parties, such as King Soopers or Walmart; however, processing takes several days longer and may result in additional fees.

Payments are no longer accepted at First National Bank.

Residential Payment Assistance#

Fort Collins Utilities partners with local organizations to provide efficiency, conservation and bill payment assistance programs, including low- or no-cost resources that keep utility costs down. Programs include:

View All Programs

Even Pay#

Average out seasonal variations in your bill (restrictions apply).

Learn More

Property Managers & Rental Owners#

If you own a rental in Fort Collins, complete the Property Owner Information Form (PDF 67 KB) to make sure we have up-to-date, essential information about the utilities at your rentals (electric, water, wastewater and/or stormwater).

Your selections will remain in effect for a minimum of one year and will:

  • inform us how to handle utility services at your properties during tenant vacancies
  • authorize disclosure of limited account information to property managers
  • allow us to notify you when a tenant's account is delinquent

Learn more

Telephone Consumer Protection Act
Utilities customers authorize, and consent to the City of Fort Collins and/or its outside agencies, counsel, or other agents to contact them in connection with any matters relating to unpaid past-due charges.

Did You Know?

Every 2 degrees higher you set your air conditioner can save up to 14% on cooling costs.

Fats, oils and grease can clog the pipes in your home and the City’s wastewater system. Don’t put them down the drain. Toss them instead.