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Meter Exchanges for Time-of-Day Pricing

Fort Collins Utilities transitioned to Time-of-Day (TOD) residential electric pricing in October 2018, except for accounts with manually read electric meters due to a vendor equipment delay. 

Throughout 2018, Utilities sent various letters to impacted residents regarding the replacement needs, meter reading options and vendor delay issues. We now have the equipment needed to complete the meter replacements, which will begin in June throughout July. During the process, there will be a brief power outage, and crews will leave notification upon completion.

If you have already requested an appointment, Utilities will contact you soon to schedule the exchange of the current meter with a new, non-transmitting meter that will be compatible with TOD pricing. If you haven't yet made an appointment and would like to do so, please call 970-212-2900; otherwise, the meters will be exchanged based on crew availability. 

Electric Meter Access Issues

If crews cannot access your electric meter (e.g., due to a locked gate, dog, refusal of exchange, etc.), please call 970-212-2900 as soon as possible to schedule an appointment. If satisfactory access to the meter for exchange or meter reading purposes is not provided, Utilities may take actions that include the following:

TOD Pricing

When your meter is exchanged, your account will be transitioned to TOD pricing at the end of that billing cycle. You will receive one last bill reflecting the tiered rates, and the following bill, approximately 30-60 days after the meter is exchanged, will reflect TOD prices. 

Meter Reading Options

Unless you choose to transition to the standard Auto-Read option before the new, non-transmitting meter is installed, meter readers will continue to read your meter through our Manual-Read option each month.

  • Auto-Read (previously referred to Option 1): Electric meters are automatically read and send interval data for billing to Utilities. This is the standard process and does not require an additional fee.
    • If you prefer this option, please contact us at 970-212-2900 as soon as possible.
  • Manual-Read (previously referred to as Option 3): Non-transmitting electric meters collect interval data and are read manually by Utilities’ Meter Readers.
    • This option must be approved by the property owner and requires an $11 monthly fee, which is subject to change in 2019.
Manual-Read Meter Replacement FAQs

Why do I have to have my meter replaced?

Manual-read meters (previously referred to as Option 3) are read by Utilities meter readers once per month to obtain the total amount of energy consumed during the billing period. In order to bill customers on the current Time-of-Day (TOD) rate, Utilities also needs to know when that energy was consumed. New meters are programmed to record energy consumption at a higher data resolution for billing.

At what data resolution will the meter measure and record?

Energy use will be recorded in 15-minute intervals. Electric meters have always continuously measured energy consumption. 

How do I know the meter will not transmit wirelessly?

Any device that communicates via radio frequency (RF) must have a Federal Communications Commission FCCID number. The manually read meter does not have a radio; therefore, does not have any wireless communicating capabilities or an FCCID number. See images in 'How do I know if I have an advanced meter?' to learn more.

Why wasn't the meter exchanged previously as the letter(s) stated?

The electric meters that were ordered for the implementation of Time-of-Day (TOD) pricing for customers who have manually-read meters did not arrive in time due to a vendor delay. We now have the equipment needed to exchange the meters.

When will the electric meter be exchanged?

Utilities has received the needed equipment and will be exchanging the manually read electric meters beginning in June throughout July 2019.

How will I know when my meter will be exchanged?

If you have already contacted Utilities to schedule an appointment, Light & Power personnel will contact you soon to schedule a time.

Can I still schedule the meter exchange at my residence?

Yes. If you haven’t yet made an appointment and would like to do so, please call 970-212-2900. Also, if crews cannot access your electric meter (e.g., due to a locked gate or other access issues), please call to schedule an appointment.

Will I still be transitioned to Time-of-Day (TOD) electric pricing?

Yes. However, until the current meter is replaced, your account will remain on the tiered electric rate structure. Once exchanged, your account will be transitioned to TOD pricing at the end of that billing cycle. You will receive one last bill reflecting the tiered rates, and the following bill, approximately 30-60 days after the meter is exchanged, will reflect TOD prices. Learn more about TOD.

What if there are access issues to my electric meter?

If crews cannot access your electric meter (e.g., due to a locked gate, dog, refusal of exchange, etc.), you will need to call 970-212-2900 as soon as possible to schedule an appointment. If satisfactory access to the meter for exchange or meter reading purposes is not provided, Utilities may take actions that include the following:

If Utilities is not provided access, you will be transitioned to our standard Auto-Read wireless communicating (AMI) meter and will not be able to opt back into the non-standard Manual-Read option.