Skip to main content

Utilities

Utilities COVID-19 Updates#

222 Laporte Ave

Customer Service Hours

Utilities customer service lobby at 222 Laporte Ave. is open Monday-Friday, 8 a.m.-5 p.m. Phone service hours are 7 a.m.-7 p.m., Monday-Friday, and 8 a.m.-noon, Saturdays. View payment options »

Customer Service

Mom and Child Reading

Disconnections Resumed

Utility disconnections for nonpayment have resumed after pausing during the pandemic. See below for financial resources if you need help paying your bill.

Fort Collins Neighborhood

Entering Homes or Businesses

Utilities and Fort Collins Connexion are following all distancing and safety protocols for operations that require staff to enter homes or businesses.

Financial Assistance#

Utilities partners with local organizations to provide bill payment assistance including Catholic Charities Larimer County and La Familia/The Family Center. 

View Affordability Programs

Payment Assistance

Residential customers whose electric or water accounts are past due may request payment assistance once per 12-month period (Oct. 1 – Sept. 30). Additionally, please call us at 970-212-2900 to set up a payment plan to avoid falling further behind or having your utilities disconnected.

Learn More

Income-Qualified Assistance Program (IQAP)

IQAP is a reduced electric, water and/or wastewater rate that provides 23% off certain elements of these services. The program also facilitates efficiency and conservation opportunities to further lower bills.

Learn More

Medical Assistance Program (MAP)

Qualifying households that require medically necessary electrical equipment or air conditioning may receive a discounted electric rate.

Learn More

Additional Resources#

Important Utility Information#

Essential Utility Serviceshighlight_off
Utilities staff in the field

We have implemented our Continuity of Operations Plans to ensure operations and service deliveries continue as usual and are partnering with other utility agencies for mutual aid. With each service we provide, we have implemented Centers for Disease Control and Prevention (CDC) best practices, including social/physical distancing and cleanliness to the best of our ability, while working in a safe manner. For example, you might see more City vehicles at a job site than usual and/or crews taking more time at a job site than normal. The care of our employees is critical.

Service Interruptionshighlight_off

Crews continue to respond to electric outages, water main breaks and other service-related issues. Utilities may have a delayed response time in the event of service disruptions. However, be assured our crews are being mobilized, based on staffing and required PPE, to maintain service levels for our community.  
 
Check for known issues. If you do not see information about the outage or issue of concern, please report it: 

  • Electric outages: 970-221-6710 
  • Water main breaks: 970-221-6700 
  • Stormwater/flooding alerts: 970-221-6700 

Check for Known Issues

Beware of Scammershighlight_off

Be aware of scammers taking advantage of the current situation with calls and emails threatening to shut off power if a payment is not made. 

Learn More

Drinking Waterhighlight_off
Water Treatment Facility

Safe, reliable drinking water is always our top priority. We want to reassure you that your drinking water is safe to use from your tap as usual, as confirmed by the World Health Organization (WHO), CDC, Environmental Protection Agency (EPA) and American Water Works Association (AWWA). We will continue to monitor water quality 24/7 at our treatment plants and throughout our community.

Only Flush the Three Ps: Pee, Poo and Toilet Paperhighlight_off

With concerns about COVID-19, there is increased use of disinfecting wipes and other products like tissues, paper towels, and napkins. Even if a product claims to be ‘flushable,’ it can cause problems in our sanitary sewer system, potentially leading to a blocked sewer line, property damage and extra expenses for repairs.

Wipes, feminine hygiene products, condoms, paper towels, facial tissues, napkins, diapers, makeup remover pads and dental floss don’t break down. Always throw them in the trash and do NOT recycle or flush them. 

Learn More

How Covid-19 Impacted Utility Usehighlight_off

Utilities COVID-19 Dashboard#

See how COVID-19 impacted our electric and water use, as well as the amount of wastewater treated at our water reclamation facilities. 

View Dashboard

    

Business Resources#

Economic Resources Related to COVID-19highlight_off

Contact the Economic Health Office at fcgov.com/business

Utility-Related Questions and Concernshighlight_off

Contact the Utilities Customer Accounts team at UtilitiesCustomerAccounts@fcgov.com or 970-416-4268 for questions and best-practices.

    

Contact Us#

  • Customer Service: 970-212-2900  
  • Service Outages and Disruptions: fcgov.com/outages
    • Electric outages: 970-221-6710 
    • Water, Stormwater, Wastewater service disruptions: 970-221-6700 
    • Stormwater/flooding alerts: 970-221-6700 
  • V/TDD: Dial 711 for Relay Colorado 
  • Economic Health Office: fcgov.com/business
  • Utilities Customer Accounts: UtilitiesCustomerAccounts@fcgov.com or 970-416-4268
  • Follow Us: @FCUtilities on Facebook, Twitter and Instagram