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Coronavirus (COVID-19) Information

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Utilities COVID-19 Updates

Updated: March 27

Like other utilities across the nation, Fort Collins Utilities’ commitment is to continue delivering reliable electric, water, wastewater and stormwater services for our customers 24/7. That means providing the services you count on, in good times and, especially now, in challenging times. The safety of our employees, customers and community are our top priorities. 

We are in constant communication with City of Fort Collins officials, Larimer County Health Department, and state and federal agencies to respond to changing conditions. Please refer to fcgov.com/utilities/covid-19 for our updates and links to other important resources. 

At this time, we expect to maintain the same levels of service for our community. Thank you to all who are working hard to make the most of these circumstances. In addition to citywide preparedness, Fort Collins Utilities, your community-owned utilities, is doing the following:  

Continued Services

  • OPERATIONS: We have implemented our Continuity of Operations Plans to ensure operations and service deliveries continue as usual and are partnering with other utility agencies for mutual aid. With each service we provide, we are implementing Centers for Disease Control and Prevention (CDC) best practices, including social/physical distancing and cleanliness to the best of our ability, while working in a safe manner. For example, you might see more City vehicles at a job site than usual and/or crews taking more time at a job site than normal. The care of our employees is critical. 
  • DRINKING WATER: Safe, reliable drinking water is always our top priority. We want to reassure you that your drinking water is safe to use from your tap as usual, as confirmed by the World Health Organization (WHO), CDC, Environmental Protection Agency (EPA) and American Water Works Association (AWWA). We will continue to monitor water quality 24/7 at our treatment plants and throughout our community.  
  • OPERATIONS, MAINTENANCE AND CONSTRUCTION: As an "essential critical infrastructure," Utilities is following CDC’s guidelines and requirements to provide essential services and work on construction projects. 
    • Personal protection equipment (PPE) is used to ensure safe working areas when social distancing cannot be maintained, including confined space areas.  
    • When crews are working, we also ask community members to respect social distancing guidelines and allow crews to do their work. 
  • SERVICE ISSUES: Crews continue to respond to electric outages, water main breaks and other service-related issues. Due to reduced operations, Utilities may have a delayed response time in the event of service disruptions. However, be assured our crews are being mobilized, based on staffing and required PPE, to maintain service levels for our community.  
     
    Check fcgov.com/outages for known issues. If you do not see information about the outage or issue of concern, please report it: 
    • Electric outages: 970-221-6710 
    • Water main breaks: 970-221-6700 
    • Stormwater/flooding alerts: 970-221-6700 

Customer Service and Payments

  • FACILITIES ARE CLOSED: Out of concern for public health and safety, all City facilities are closed to the public as of March 18 and will remain closed until further notice. 
  • CUSTOMER SERVICE IS OPEN REMOTELY: call 970-212-2900 or email 
    • Monday-Friday, 7 a.m.-7 p.m. 
    • Saturday, 8 a.m.-noon 
  • PAYMENT OPTIONS: fcgov.com/payment-options 
    • sign up for e-Bill 
    • call 970-212-2900 for 24/7 automated service 
    • mail your payment 
    • use a drop box 
  • NONPAYMENT DISCONNECTIONS DISCONTINUED: We will not disconnect service to customers until further notice for nonpayment. If you are having difficulty paying your bills, contact us to receive assistance, or make a payment arrangement. Visit fcgov.com/payment-assistance for more information. 
  • AFFORDABILITY AND BILL PAYMENT RESOURCES: We partner with local organizations to provide bill payment assistance, and offer the Medical Assistance Program (MAP) and Income-Qualified Assistance Program (IQAP), in addition to efficiency and conservation programs with low- or no-cost resources. IQAP is available to customers who are eligible for LEAP (LEAP applications are accepted through April 30). Learn more at fcgov.com/utilities-affordability
  • BEWARE OF SCAMMERS: Customers are advised to be aware of scammers taking advantage of the current situation with calls and emails threatening to shut off power if a payment is not made. Learn more here.

Reduced Operations

  • ENTERING HOMES OR BUSINESSES: Utilities and Fort Collins Connexion are reducing operations that require staff to enter homes or businesses. 
  • EVENTS: We are following CDC’s recommendation to suspend in-person educational and training programs and events until April 30 or further notice. When possible, some events will be conducted through a remote option.  
  • HAULED WASTE TRANSFER STATION: As of March 23, the Hauled Waste Transfer Station hours at the Drake Water Reclamation Facility are 6 a.m. to 3:30 p.m. 

Business Resources

  • ECONOMIC RESOURCES RELATED TO COVID-19: Contact the Economic Health Office at fcgov.com/business
  • UTILITY-RELATED QUESTIONS AND CONCERNS: Contact the Utilities Customer Accounts team at PGFjbGFzcz0=">VXRpbGl0aWVzQ3VzdG9tZXJBY2NvdW50c0BmY2dvdi5jb20= or 970-416-4268 for questions and best-practices. 
  • GREASE TRAP MAINTENANCE: Reminder for relevant businesses to continue maintaining grease traps, which is still important to help keep our systems running smoothly. 

Please Note

  • TIME-OF-DAY (TOD) PRICING:  TOD prices are approximately 70% less than the previous rate structure during the 20 off-peak weekday hours and weekends. During the coming weeks, as families are asked to stay home, customers can save money by shifting electric use to these lower-priced, off-peak hours or by reducing overall use. We encourage households to shift tasks that might normally fall within the on-peak hours of 5-9 p.m. (weekdays only) to the 20 off-peak hours, when costs are approximately 70% lower. Since the implementation of TOD, results show the majority of customers are saving money on their monthly bill. The switch to TOD pricing was not a rate increase, rather it was designed to generate the same amount of revenue on an annual basis as the previous rate structure.  
  • ONLY FLUSH THE THREE Ps - PEE, POO and TOILET PAPER: With concerns about COVID-19, there is increased use of disinfecting wipes and other products like tissues, paper towels, tissues and napkins. Even if a product claims to be ‘flushable,’ it can cause problems in our sanitary sewer system, potentially leading to a blocked sewer line, property damage and extra expenses for repairs. Be sure to put everything except toilet paper in the trash! Learn more: fcgov.com/sewer-blockages 

Contact Information

Be assured we are working day and night to provide the electric, water, wastewater and stormwater services you depend on every day. You can find the most up-to-date information from the City at fcgov.com/eps/coronavirus.