Skip to main content

Utilities

Request Payment Assistance#

Need help paying your bill? Residential customers whose electric or water accounts are past-due may request assistance from the Payment Assistance Fund once per 12-month period (Oct. 1 – Sept. 30). Contact one of the following agencies to apply for assistance: 

  • Discover Goodwill
    1-888-775-5327

  • Catholic Charities Larimer County
    970-484-5010
    460 Linden Center Drive, Fort Collins
    Monday-Thursday, 8 a.m.-4 p.m.

  • La Familia/The Family Center
    970-221-1615
    309 Hickory St. #5, Fort Collins
    Monday-Friday, 8 a.m.-12 p.m. and 1-5 p.m.

  • Neighbor to Neighbor
    970-829-0296
    1550 Blue Spruce Drive, Fort Collins

  • Colorado State University
    970-491-8051
    CSU students and staff only

An intake worker will interview you and contact Utilities for information about your account. If you qualify and money is available, you'll receive assistance that can be credited to your electric and water charges.

Contact United Way 2-1-1 to be connected with additional resources, or find out about other affordability programs here.

We're here for you. Reach out to the Utilities Affordability team at utilitiesaffordability@fcgov.com if you have any questions or concerns.


Did You Know?

Stormwater Master Planning helps protect people, property and the environment against flooding, erosion and water quality problems caused by runoff.

Benchmarking your energy use compared to other similar businesses can help you identify and prioritize future building improvements 

Visual indicators of algal blooms in waterbodies often include: surface scum, foam, floating algae mats, off-colors and/or the presence of dead fish.