Request Payment Assistance#
Need help paying your bill? Residential customers whose electric or water accounts are past-due may request assistance from the Payment Assistance Fund once per 12-month period (Oct. 1 – Sept. 30). Contact one of the following agencies to apply for assistance:
Catholic Charities Larimer County
460 Linden Center Drive, Fort Collins
Monday-Thursday, 8 a.m.-4 p.m.
La Familia/The Family Center
309 Hickory St. #5, Fort Collins
Monday-Friday, 8 a.m.-12 p.m. and 1-5 p.m.
Colorado State University
CSU students and staff only
An intake worker will interview you and contact Utilities for information about your account. If you qualify and money is available, you'll receive assistance that can be credited to your electric and water charges.
We're here for you. Reach out to the Utilities Affordability team at email@example.com if you have any questions or concerns.