Additional assistance is now available to customers of all types who received Pandemic Assistance funding in 2021 or 2022. Previous recipients who are behind on their bill may now apply for one additional round of assistance.
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Utilities Pandemic Assistance#
Are you behind on your utility bills due to hardship related to the pandemic?
If you or your business are behind on your bill from Fort Collins Utilities due to the COVID-19 pandemic, you may be eligible for financial assistance. Fort Collins Utilities has received $469,000 from Platte River Power Authority and $381,550 from the American Rescue Plan Act (ARPA) to directly support our customers in need.
Customers may request financial assistance for past-due Fort Collins Utilities bills dated April 2020 or later.
- Apply early. Funds are limited, and applications will be processed on a first-come, first-served basis.
- Approved funds will be applied directly to your account as a bill credit within seven business days.
- Call 970-212-2900 if you cannot complete the application online.
Eligibility
Residential customers must:
- Be a Utilities account holder or co-applicant.
- One application per account number. The account does not need to be active to apply.
- Have experienced economic hardship due to COVID-19, defined as adverse financial consequences as a result of you (the customer), your spouse, or a member of your household:
- Being quarantined, furloughed or laid off, or having work hours reduced due to COVID-19.
- Being unable to work due to lack of childcare due to COVID-19.
- Closing or reducing hours of a business that you own or operate due to COVID-19.
- Having pay or self-employment income reduced due to COVID-19.
- Having a job offer rescinded or start date for a job delayed due to COVID-19.
- Experiencing other hardships due to COVID-19 as applicable.
Eligible expenses include past-due balances on your Fort Collins Utilities bills dated April 2020 or later. Utilities reserves the right to make the final determination on how much assistance you are eligible for.
Ineligible expenses include:
- Past-due balances for services billed prior to April 2020
- Unbilled, future charges
- Green Energy charges
Required Information
You'll need to provide the following information in order to complete the application:
- Name of account holder
- Your contact information (name, email and phone number)
- Account number (found on your bill or by calling 970-212-2900)
- Service address
- How COVID-19 has impacted your ability to pay your utility bills
Additional Help#
Business customers may request financial assistance for past-due Fort Collins Utilities bills accrued April 2020 or later.
- Apply early. Funds are limited, and applications will be processed on a first-come, first-served basis.
- Approved funds will be applied directly to your account as a bill credit within seven business days.
- One account is allowed per application. If your business has multiple accounts, you are welcome to submit multiple applications.
- Call 970-212-2900 if you cannot complete the application online.
Eligibility
All legal types of businesses and organizations are eligible if they meet all of the criteria below. To receive assistance, commercial customers must:
- Have an account with Fort Collins Utilities.
- One application per account number. The account does not need to be active to apply.
- Have experienced economic hardship due to COVID-19.
- Business hardship, such as:
- Loss of revenue due to COVID-19.
- Employees unable to come to work due to COVID-19.
- Closing or reducing business hours due to COVID-19.
- Other hardships due to COVID-19 as applicable.
- Individual hardship, defined as adverse financial consequences as a result of you (the owner), your spouse, or a member of your household:
- Being quarantined, furloughed or laid off, or having work hours reduced due to COVID-19.
- Being unable to work due to lack of childcare due to COVID-19.
- Having pay or self-employment income reduced due to COVID-19.
- Having a job offer rescinded or start date for a job delayed due to COVID-19.
- Experiencing other hardships due to COVID-19 as applicable.
- Business hardship, such as:
Eligible expenses include past-due balances on your Fort Collins Utilities bills dated April 2020 or later. Utilities reserves the right to make the final determination on how much assistance you are eligible for.
Ineligible expenses include:
- Past-due balances for services billed prior to April 2020
- Unbilled, future charges
- Green Energy charges
Required Information
You'll need to provide the following information in order to complete the application:
- Name of account holder
- Your contact information (name, email and phone number)
- Account number (found on your bill or by calling 970-212-2900)
- Service address
- How COVID-19 has impacted your business's ability to pay its utility bills
Additional Help#
Property managers and/or owners may request financial assistance for their active and inactive properties' past-due Fort Collins Utilities bills dated April 2020 or later.
- Apply early. Funds are limited, and applications will be processed on a first-come, first-served basis.
- Approved funds will be applied directly to the past-due customer’s account as a bill credit within seven business days.
- Call 970-212-2900 if you cannot complete the application online.
Eligibility
Property managers must:
- Have a tenant that is a Utilities account holder or co-applicant.
- Multiple property addresses are allowed per application. The account does not need to be active to apply.
- Have experienced economic hardship due to COVID-19.
- Loss of revenue due to COVID-19.
- Tenant moved from premise, leaving a past-due utility balance.
- Current tenant unable to pay utilities due to COVID-19.
- Employees unable to come to work due to COVID-19.
- Closing or reducing business hours due to COVID-19.
- Other hardships due to COVID-19 as applicable.
- Being quarantined, furloughed or laid off, or having work hours reduced due to COVID-19.
- Being unable to work due to lack of childcare due to COVID-19.
- Having pay or self-employment income reduced due to COVID-19.
- Having a job offer rescinded or start date for a job delayed due to COVID-19.
- Experiencing other hardships due to COVID-19 as applicable.
- Loss of revenue due to COVID-19.
- Business hardship, such as:
- Individual hardship for you or your tenant, defined as adverse financial consequences as a result of you or your tenant, your spouse, or a member of your household:
Eligible expenses include past-due balances on your Fort Collins Utilities bills dated April 2020 or later. Utilities reserves the right to make the final determination on how much assistance you are eligible for.
Ineligible expenses include:
- Past-due balances for services billed prior to April 2020
- Unbilled, future charges
- Green Energy charges
Required Information
You'll need to provide the following information in order to complete the application:
- Name of property manager/owner
- Your contact information (name, email and phone number)
- Service address(es) with past-due balance
- Utilities account number(s)
- How COVID-19 has impacted your tenant's ability to pay their utility bills
Additional Help#
Did You Know?
We offer several residential and commercial programs to help you save energy, water and money.
Water that goes down storm drains is not treated before it goes back to the Poudre. You can help protect our waterways for future generations.
Rebates are available for 1.1 gallons per flush, WaterSense-labeled toilets.