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Smart Energy Provider#

What is the Smart Energy Provider Program?#

staff receiving SEP award designation

Customer Connections staff all play a part in the SEP designation.

The Smart Energy Provider (SEP) program is a national designation given by the American Public Power Association. It recognizes utilities that demonstrate best practices for the ‘greener’ side of utility operations. Utilities apply for the designation, and an expert review panel evaluates applications to ensure utilities meet criteria.

Fort Collins Utilities is one of more than 60 public power utilities that received the designation, for our commitment to and proficiency in energy efficiency, distributed generation, renewable energy and environmental initiatives. Through the SEP program, we have a chance to learn, grow and improve our smart energy practices, as well as serve as an example for others striving for excellence in these areas.

Areas of Evaluation#

Areas of Evaluation

The American Public Power Association is the voice of not-for-profit, community-owned utilities that power 2,000 towns and cities nationwide.

The designation recognizes electric utilities that exhibit leading practices in the following areas.

Smart Energy Information

Structuring a smart energy program into operations, engaging in research and development in areas including energy efficiency, sustainability and distributed energy resources, and benchmarking these programs against utilities with similar attributes.

Energy Efficiency & Distributed Energy Resources (DER)

Offering a variety of energy efficiency and DER programs, such as supply-side and demand-side energy efficiency programs, demand response, distributed generation and storage, to different types of customers.

Environmental & Sustainability Programs/Initiatives

Working to reduce emissions and other adverse impacts to the environment through programs and partnerships with other community stakeholders. This includes tracking and evaluating emissions and savings from smart energy programs.

Communication, Education & Customer Experience

Communicating with customers about smart energy policies, procedures, programs and evaluating customer satisfaction with smart energy programs. This includes training customer service representatives to enhance the customer experience with these programs.

The SEP designation lasts for two years. It started on December 1st, 2019, when designations were officially conferred at the American Public Power Association’s Customer Connections Conference.

Learn more about SEP and how to achieve the designation.