Customer Accounts: Meet the Team#
Utilities Customer Accounts team helps your business succeed. Whether you are new to town, or an established business, we can help guide and connect you to energy and water resources to help decrease your bottom line.
Our Customer Accounts team supports small, medium, large and industrial customers. We strive to provide our business customers with outstanding customer service and connect them with resources to manage their utilities.
- Key Account Representatives are dedicated to industrial customers served by Fort Collins Utilities who are complex users of energy and water.
- Strategic Account Representatives support small and medium businesses with utility questions and needs.
Take a look below to see who represents your industry and let's connect!
Industry not listed or not sure who to contact? Reach out to us at firstname.lastname@example.org or 970-416-4268.
Barb Andrews, Key Account Representative#
Segments: Healthcare, Education, Government
Barb focuses on healthcare, education and government sectors within the Fort Collins business community. With over 20 years of sales and customer service experience, she excels in building strong partnerships for effective outcomes and engagement. She is recognized as a certified Key Account Representative through the American Public Power Association and her favorite part of the job is educating the public on the many facets and services of Fort Collins Utilities.
Barb holds a bachelor’s degree from the University of Nebraska - Lincoln in education and a master’s degree from Colorado State University in adult education and corporate training.
Contact Barb at email@example.com.
Eric Lahman, Key Account Representative#
Segments: Breweries, Manufacturing, Technology
Eric focuses on brewery, manufacturing and technology sectors within the Fort Collins business community. He has been with the City since 2019, previously assisting with the engagement and launch of Fort Collins Connexion and the City’s new billing system. Prior to joining the City, he worked for a national governing body of sport in New Jersey. He administered education programs and managed accounts and relationships with state, regional and international partners.
He holds a bachelor’s degree from the University of Evansville and master’s degree from the University of Northern Colorado. He also enjoys volunteering with the City and spending time with his family around Fort Collins biking, golfing, hiking and generally all things outdoors.
Contact Eric at firstname.lastname@example.org.
Max Duggan, Strategic Account Representative#
Segments: HOAs, Multifamily Property Owners, Hotels, Retail/Office, Boards and Committees
Max provides Utilities education and outreach to small and medium-sized businesses in Fort Collins, specifically retail offices, hotels, multifamily property owners and HOAs. Max strives to serve his community, and his entire career has been in the public sector. Before working for the City, Max worked in Business Development for the State of Colorado and then as a Teaching Assistant for CSU in the Natural Resources college.
Max holds a bachelor’s degree in Accounting & Finance from the University of Nebraska-Lincoln and a master’s degree in Tourism Management from CSU. Outside of work, Max enjoys cycling, spending time with family, relaxing on the Poudre, and listening to live music.
Contact Max at email@example.com.
Kellie Gorman, Sr. Public Engagement Supervisor#
Segments: Small / Medium Business Outreach
Kellie supports the Public Engagement Team’s education and outreach efforts for residents and small/medium businesses. She has been with Fort Collins Utilities since 2019, working with public engagement and program management. She has worked with teachers, scientists, board members, community leaders, and organizations. The majority of Kellie’s career has focused on serving the needs of the local community and she is excited to focus on this aspect with Utilities as well as collaborating across the City.
She holds a bachelor’s degree in environmental geology from the University of Rhode Island. If not at work, you might find Kellie exploring the wilderness on a bicycle, in a boat, trail running, skiing, or on a backpacking excursion.
Contact Kellie at firstname.lastname@example.org.
Heather Young, Community Engagement Manager#
Heather manages the Customer Accounts team and brings a passion for customer-focused support and programming. Her background is in communication, education, and outreach, with over 10 years of local government experience for the City of Fort Collins and Larimer County.
She holds a bachelor’s degree in Environmental Communication and a master’s degree in Journalism and Media Communication, both from Colorado State University. In her free time, Heather enjoys spending time with friends and family, especially outdoors. Her favorite activities include yoga, hiking, running, and reading.
Contact Heather at email@example.com.
Stephanie Crecca, Strategic Account Representative#
Segments: HOAs, Multifamily Property Owners, Mobile Home Parks, Hotels, Retail/Office, Boards and Committees
Stephanie provides Utilities education and outreach to small and medium-sized businesses in Fort Collins, specifically retail offices, hotels, multifamily property owners, mobile home parks, and HOAs.
As a resident of Fort Collins since 1996, Stephanie feels a strong connection to the community and a desire to serve and support the businesses that drive our local economy. With over two decades of experience in education and customer service, she understands the importance of building lasting relationships.
She holds a bachelor’s degree in Speech Communication from CSU and a master's degree in Secondary Education from Regis University. When not at work, you can find her on her yoga mat, hiking, biking, camping, reading, or spending time with her family and friends.
Contact Stephanie at firstname.lastname@example.org
Did You Know?
Replacing old windows with double-pane, low-e windows, can bring down your Utilities bill.
Mowing bluegrass 2.5"-3" tall will promote deeper rooting and shade the plant's root zone. Never cut more than 1/3 of the leaf blade.
Replacing some bluegrass with low water-using planting beds can save water and money.