• Download the Spin app on your smartphone.
  • No smartphone? Check out Spin Access! (See below for more information.)
• Enter your payment information.
  • No credit card? Check out Spin Access! (See below for more information.)
• Fill your Spin Wallet or buy a 1-hour, 1-day, or 1-week pass.
• Use the map in the app to find an e-scooter or e-bike near you.
• Follow the instructions in the app to start your ride and end your ride.
• If you had a problem during your ride, note the vehicle number and report it in the app. Spin will refund charges incurred incorrectly and may reward you with ride credits for reporting problems. 

Watch tutorials

If you don't have a credit card, you may purchase Spin Cash cards in person with cash at 409 Delozier Dr, Unit B, Fort Collins, CO 80524, Monday - Friday 10 AM - 2 PM. The minimum purchase amount is $10. Spin Cash cards are also available at FC Moves, 200 W Mountain Ave., by appointment (contact rruhlen@fcgov.com or call (970) 416-2040).

If you don't have a smartphone, purchase Spin Cash cards in person and follow the instructions to unlock and lock your ride with text messages. 

Eligible residents can receive discounted rates through Spin Access by providing proof of income or enrollment in city, state, or federally funded programs such as the SNAP/EBT, Health First Colorado (Medicaid), TANF, WIC, or HUD Housing Choice Vouchers. Discounted rates are 50 cents to unlock the device and 10 cents per minute (rates may change).

Visit the Spin Access page

Want to take visitors on a ride and not sure there will be enough Spin e-bikes or e-scooters near you? Email fortcollinsops@spinteam.pm and let them know how many, what type, what day, and the location.

You can use the Group Ride feature to rent up to 5 e-scooters on the same account. (This feature is not yet available for e-bikes.)

To ride a Spin, it costs $1 to unlock an e-bike or e-scooter and 33 cents per minute.

You might also consider a pass. The prices and structure may change, so check your app for the most current.

• If your ride is longer than 15 minutes, try the 1-hour pass for $5.99.
• 24-hour pass: $11.99, unlimited number of trips up to 75 minutes total
• 7-day pass: $25.99, unlimited number of trips up to 140 minutes total
• 30-day unlock pass: $1.99

Rates may change.

Take the Safe Six quiz and earn $5 in ride credit.

To contact Spin, text 970-387-2799 or email fortcollinsops@spinteam.pm. Reasons to contact Spin include:

• Request an e-bike or e-scooter be removed
• Report incorrect charges
• Report a problem with an e-bike or e-scooter
• Report an incident
• Request an adaptive bike
• Request information about Spin Access

• E-bikes and e-scooters are limited to 15 mph.
• E-scooters are geofenced out of paved trails, except Mason Trail from Prospect to Laurel (this segment is under Streets management, the rest under Parks management). The motor will cut out and an alarm will sound if you are on a geofenced trail.
• E-bikes and e-scooters are not allowed on soft-surface or dirt paths like those in natural areas. 
• E-bikes and e-scooters are geofenced out of certain areas, like the dismount zone in Downtown Fort Collins and the Foothills Mall property.
• E-bikes and e-scooters are not allowed on Transfort city buses. Transfort passengers may bring personal scooters onboard buses if the scooter can be folded. The scooter must remain folded while on board the vehicle and placed in front of the passenger or under the seat. Scooters must not block aisles, exits or otherwise empty seating. They must also not encroach into other passenger areas or personal space.