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Dept Head: Lawrence Pollack
What We Do
Lean is defined as the systematic elimination of waste.
The FC Lean program empowers City employees at every level of the organization to continuously improve the efficiency and quality of public services.
Why We Do It
We often hear: If we just had more money, more people, different technology…
BUT: If you throw these things at a bad process, you end up wasting money, time and resources.
SO: We equip you with the tools and know how to:
- Eliminate inefficiency
- Reduce errors
- Improve customer service
How We Do It
- Train and coach employees to take a structured approach to problem solving
- Engage departments on larger process improvement projects and change management
- Support a community of public servants dedicated to continually improving their daily work