About FC Lean
The City of Fort Collins' Continuous Improvement Program, FC Lean, started in 2017. The purpose of the program is to methodically evaluate City services for opportunities to:
- Shorten service delivery
- Increase organizational effectiveness
- Drive efficiency
- Reduce costs
What is Lean?
Simply put, Lean is the systematic elimination of waste. Where is your waste? What are your crazy-makers? Reach out to FC Lean to:
- Help identify and eliminate pain points in one's processes
- Learn the Problem|Solve|Fix approach to problem-solving
- Spend less time looking for things and more time doing things
FC Lean helps colleagues at the City of Fort Collins deliver efficient, innovative, transparent, effective, and collaborative City services. FC Lean empowers colleagues in the application of the Problem|Solve|Fix methodology in their work are to:
- Eliminate inefficiency
- Improve customer service
- Reduce errors
- Build capacity
Meet the Team
Roland Guerrero is the FC Lean Program Manager at the City of Fort Collins. Under the FC Lean citywide program, he creates curriculum, educates City employees, coaches students and leads process improvement initiatives. Prior to joining the City of Fort Collins team, Roland served in the United States Air Force for 23 years. Roland began his process improvement journey in 2010 when he became a certified Green Belt under the Air Forces Continuous Process Improvement program. In 2013, Roland was nominated and accepted into the Air Forces Black Belt Certification program. In 2014, he accepted a special duty assignment to the Air Force Medical Operations Agency Headquarters where he trained, mentored and facilitated process improvement events across 76 Medical Treatment Facilities. In 2016, Roland transitioned to F. E. Warren Air Force Base in Cheyenne, WY. While in Cheyenne, he led the 90th Missile Wing in various process improvement initiatives and routinely taught the Air Force Continuous Process Improvement Green Belt Course. Roland has seen first-hand how process improvement can benefit an organization and propel them to meet organizational goals.
Cate Eckenrode joined FC Lean from the City of Fort Collins Recreation Department where she oversaw a variety of programming for active adults. A certified change practitioner and FC Lean graduate, Cate believes that learning and using the tools of process improvement empowers her colleagues to creatively succeed in their public service work on behalf of the Fort Collins community. She is particularly motivated by the innovation, collaboration, and capacity building that her colleagues engage in through continuous improvement work.
Cate holds a bachelor of fine arts degree from New York University and a master's degree in Public Administration from Arizona State University. When not at work, Cate enjoys travelling near and far, exploring the outdoors, and cheering on her favorite sports teams.