Timed admissions tickets may be exchanged within 30 days of their purchase for another date and time.
Due to COVID-19, our refund policy has temporarily changed. At this time, all special event tickets for on-site events can be refunded if a guest has COVID-19. If this is the case, the ticket holder must contact The Gardens prior to the event date / time in order to receive a refund. This policy may change again at any time.
There are no refunds or exchanges on special event tickets for any other reason, and there are no refunds or exchanges for virtual event tickets. Tickets will not be replaced or refunded if lost, stolen or unused. Tickets will not be refunded for any inclement weather, including but not limited to snow, hail, wind, rain, mud or extreme temperatures. Refunds will not be given for dissatisfaction with any event, as opinions are subjective. This policy is applicable for all special events, including but not limited to High Plains Landscape Workshop, Date Night at the Gardens, NoCo Urban Homestead Tour, Live at The Gardens Concert Series, Pumpkins on Parade, Garden of Lights and any other public special events. Plants purchased in our Gift Shop or during our Spring Plant Sale are final sales and will not be refunded.
The Gardens on Spring Creek requires 72 hours for a full refund of class fees. If you are unable to attend, please consider your class payment as a tax-deductible donation. If class is cancelled by The Gardens on Spring Creek for any reason, a full refund will be issued.