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The Gardens on Spring Creek has been working closely with the City of Fort Collins and Larimer County to ensure the safety of our guests, volunteers and staff during the COVID-19 pandemic through social distancing measures and capped attendance. All visitors - including Members - are required to reserve admissions tickets for a specific date and time prior to arriving at The Gardens. Visit the admissions page for ticketing information.

Visit The Gardens COVID-19 guidelines page to review all of our COVID-19 guidelines and procedures.

Refund Policy

Admissions#

Timed admissions tickets may be exchanged within 30 days of their purchase for another date and time.

Special Event Refund Policy#

Due to COVID-19, our refund policy has temporarily changed. Until further notice, all special event tickets for on-site events can be returned and refunded at any time if a guest becomes symptomatic or has had known exposure to COVID-19. If this is the case, the ticket holder must contact The Gardens prior to the event date / time in order to receive refund. 

There are no refunds or exchanges on special event tickets for any other reason, and there are no refunds or exchanges for virtual event tickets.  Tickets will not be replaced or refunded if lost, stolen or unused. Tickets will not be refunded for any inclement weather, including but not limited to snow, hail, wind, rain, mud or extreme temperatures.  Refunds will not be given for dissatisfaction with any event, as opinions are subjective. This policy is applicable for all special events, including but not limited to High Plains Landscape Workshop, Date Night at the Gardens, NoCo Urban Homestead Tour, Pumpkins on Parade, Garden of Lights and any other public special events. Plants purchased in our Gift Shop or during our Spring Plant Sale are final sales and will not be refunded.  

               

 

Adult and Youth Education Classes#

The Gardens on Spring Creek requires 72 hours for a full refund of class fees. If you are unable to attend, please consider your class payment as a tax-deductible donation. If class is cancelled by The Gardens on Spring Creek for any reason, a full refund will be issued.

Youth Camps#

The Gardens on Spring Creek requires a two week notice for a full refund of camp fees. If camp is canceled by The Gardens on Spring Creek for any reason, a full refund will be issued.