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The Gardens on Spring Creek has been working closely with the City of Fort Collins and Larimer County to ensure the safety of our guests, volunteers and staff during the COVID-19 pandemic through social distancing measures and capped attendance. All visitors - including Members - are required to reserve admissions tickets for a specific date and time prior to arriving at The Gardens. Visit the admissions page for ticketing information.

Visit The Gardens COVID-19 guidelines page to review all of our COVID-19 guidelines and procedures.

Refund Policy

Admissions

Timed admissions tickets may be exchanged within 30 days of their purchase for another date and time.

Special Event Tickets

Due to COVID-19, our refund policy has temporarily changed. Until further notice, all special event tickets can be returned and refunded at any time if a guest becomes symptomatic or has had known exposure to COVID-19. If this is the case, the ticket holder must contact The Gardens as soon as possible, so that we can notify the waiting list.   

Tickets will not be replaced or refunded if lost, stolen, or unused. Tickets are not refunded for any inclement weather, including but not limited to snow, hail, wind, rain, mud or extreme temperatures. Refunds will not be given for dissatisfaction with any event, as opinions are subjective. Ticket purchases are non-transferable to another event or program. Plants purchased during our Spring Plant Sale are final and will not be refunded.  

 

Adult and Youth Education Classes

The Gardens on Spring Creek requires 72 hours for a full refund of class fees. If you are unable to attend, please consider your class payment as a tax-deductible donation. If class is cancelled by The Gardens on Spring Creek for any reason, a full refund will be issued.

Youth Camps

The Gardens on Spring Creek requires a two week notice for a full refund of camp fees. If camp is canceled by The Gardens on Spring Creek for any reason, a full refund will be issued.