Fort Collins 911 (FC911) is a 24-hour, 365 day a year operation, and is the Public Safety Answering Point (PSAP) responsible for answering all 911 calls which originate from within the Poudre Fire Authority (PFA) and Wellington fire districts as well as non-emergent telephone lines coming into Fort Collins Police Services. The dispatch response area covers over 2,000 square miles and a population of over 186,000. Center staffing consists of a Communications Manager, 6 Dispatch Supervisors (1 Administrative and 5 Operational) and 30 Emergency Communications Dispatchers.
FC911 primarily dispatches calls for service for Fort Collins Police Services (FCPS), Poudre Fire Authority (PFA), University of Colorado Health Ambulance (UCH) and Wellington Fire. Additionally, the center also dispatches for the Platte River Fire Rescue at the Rawhide Energy Station.
FC911 is an Accredited Center of Excellence (ACE) through the National/International Academies of Emergency Dispatch with each member of staff being trained in emergency medical dispatching. The center handles on average over 1100 Emergency Medical Dispatch (EMD) calls monthly.