In its ongoing quest for continuous performance improvement, the City of Fort Collins reached a new level this month as Rocky Mountain Performance Excellence (RMPEx) recognized the City with the 2014 Peak Award.
This elite designation is for organizations that undergo a rigorous examination of their business processes using the prestigious Baldrige National Quality Award Criteria. The City of Fort Collins is only the fifth organization to receive this honor in the thirteen-year history of RMPEx. In 2013, the City achieved the Timberline Award from RMPEx. Peak is the highest level in the program.
“This prestigious recognition signifies the ongoing hard work of this City, and is just one milestone in our ongoing performance excellence journey,” said Fort Collins City Manager, Darin Atteberry. “Congratulations to all City staff for their contributions. I'm proud to work with a team that is so dedicated to providing exceptional and efficient service to our residents, and I’m excited to continue on our performance excellence journey.”
In November, a team of nine RMPEx examiners visited several sites throughout the City and talked with more than 200 City staff. The examiners evaluated all parts of the City’s management model and improvement processes. The City received feedback in seven categories: leadership, strategic planning, customer focus, knowledge management, workforce focus, operations focus and results.
“The City's mission statement is ‘Exceptional service for an exceptional community,’ and the validation of the RMPEx Peak Award status demonstrates a steadfast commitment to performance excellence in delivering world-class municipal services,” said RMPEx Executive Director Kim Griffiths.
The City will incorporate the feedback into its planning process to continue to improve the organization, with plans to apply at the national level, which is the Malcolm Baldrige Performance Excellence Program.