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Return on Investment#

Malcom Baldrige Application  Cost
Intent to Apply and Application Fees $20,340
Site Visit Expenses (8 examiners and 1 NIST representative on site for one week) $62,000
Consulting Services $24,587
ROI Value - Outside Expertise and Feedback  ROI Value
Approximately 1000 hours of Independent Board Examiners team services (@ $100 per hour) for application independent and team review, scoring, site visit prep, on-site examination and final report $100,000
Feedback Report - Writing, editing and assessment (approximately 100 hours at $100 per hour including Baldrige Team Lead, NIST Editors and Judges Panel) $10,000


Citizen Satisfaction

  • Top 1% in the Nation for listening to Citizens
  • Ranked 1st in the Nation for Citizen satisfaction with Natural Areas and Open Space
  • Ranked 1st in the Nation for the Quality of Drinking Water

Financial Strength

  • AAA Bond Rating
  • Strong financial results for Total debt per capita, Total revenues per capita and Total expenditures per capita, compared to Denver benchmark.

Economic Impacts

  • Lower unemployment rate than Colorado or the US

Employee Focus

  • 91% of staff “find ways to exceed customer expectations” (Core 34 Survey – 2017)