Return on Investment#
| Malcom Baldrige Application | Cost |
|---|---|
| Intent to Apply and Application Fees | $20,340 |
| Site Visit Expenses (8 examiners and 1 NIST representative on site for one week) | $62,000 |
| Consulting Services | $24,587 |
| ROI Value - Outside Expertise and Feedback | ROI Value |
|---|---|
| Approximately 1000 hours of Independent Board Examiners team services (@ $100 per hour) for application independent and team review, scoring, site visit prep, on-site examination and final report | $100,000 |
| Feedback Report - Writing, editing and assessment (approximately 100 hours at $100 per hour including Baldrige Team Lead, NIST Editors and Judges Panel) | $10,000 |
Results#
Citizen Satisfaction
- Top 1% in the Nation for listening to Citizens
- Ranked 1st in the Nation for Citizen satisfaction with Natural Areas and Open Space
- Ranked 1st in the Nation for the Quality of Drinking Water
Financial Strength
- AAA Bond Rating
- Strong financial results for Total debt per capita, Total revenues per capita and Total expenditures per capita, compared to Denver benchmark.
Economic Impacts
- Lower unemployment rate than Colorado or the US
Employee Focus
- 91% of staff “find ways to exceed customer expectations” (Core 34 Survey – 2017)