Contact Information Contact Information
COVID-19 Email Updates COVID-19 Email Updates
- What is the City Doing?
The City started to reopen some facilities to the public and is following a phased approach based on the latest available guidance and regulations from health officials and the State of Colorado. Not all buildings and amenities have reopened, though more openings are expected throughout June. Read more here.
We will continue to support our community by conducting business online and over the phone. Visit fcgov.com/CityServices to search for the department or program you need, where you will also find email and telephone contacts if you need further assistance. If you cannot find the contact information you need, please call 970-221-6500 and someone will direct your call. Please Note: This number should be used for City business. Any questions about COVID-19 should be directed to the Larimer County call center at 970-498-5500.
Other specific City actions include:
- Updating Continuity of Operations Plans for COVID-19 to protect the public and our employees while also continuing to provide services essential to residents.
- Activating the city’s Emergency Management Team through remote methods to ensure close coordination of all city departments.
- Disinfecting hard surfaces more frequently throughout facilities.
- Providing additional personal protective equipment to police agents and putting in new safety practices.
- Seeking healthy volunteers to assist with services to our vulnerable populations.
- Do I need documentation to be out and about going to work or attending to essential errands?
No. We encourage everyone to avoid any unnecessary or unessential trips out of their homes but documentation is not necessary if you are going out.
- Will parking be enforced in the downtown area?
Parking Services is currently operating at an emergency support level of coverage and patrol for the downtown area. In light of the low volume of customers visiting the downtown area, Parking Services is supporting the business owners and employees who are required to be downtown and/or who are supporting downtown by suspending enforcement of non-safety related violations.
Beginning the week of March 30, these efforts will remain in place for at least 15 days after coronavirus-related restrictions are lifted in order to help businesses recover. For more information about which enforcement activities will be suspended and which ones will continue, visit fcgov.com/parking.
- What business, nonprofit & employee guidance is available for planning & responding to Coronavirus?
The Economic Health Office is managing resources and support for local businesses, nonprofits, and employees. For details, visit fcgov.com/business.
- Is the City canceling meetings, classes or events?
The State and County Health departments provide guidance and recommendations for events and large gatherings.
All City sponsored events of more than 250 people are canceled. We will re-evaluate based on current recommendations.
In addition, most City recreation and cultural facilities are closed, including all meetings, classes, performances or other events scheduled at those facilities.
This recommendation could change quickly, and we will make every effort to notify participants directly of related schedule changes or cancellations. Cancellations will also be shared online and on social media.
- Will I get a refund if my class or event is canceled?
At this time, to facilitate public health, we are offering temporary ticket exchanges and/or credits for anyone who cannot attend an event due to COVID-19 conditions or concern. Refunds will be offered for any event or class that is canceled due to COVID-19 conditions.
- Will City Council meetings be canceled?
City boards and commissions have canceled all meetings through the end of April with exceptions for boards with quasi-judicial or essential business. However, those boards may still cancel meetings as workloads permit. For more information and for a full list of board and commission meeting cancellations, visit fcgov.com/cityclerk/boards.
- Is Transfort doing additional bus cleanings?
Transfort buses are cleaned nightly and fare is currently suspended. In addition to this regular cleaning, all our buses (including driver and passenger areas) are being disinfected using an electrostatic spray method. This technology creates a fine mist of the cleaning agent. The tiny droplets are positively charged, and therefore are attracted to every surface.
- Is the City collaborating with educational institutions (PSD, CSU, FRCC) and/or neighboring local governments?
Yes, the City works closely with other public agencies and our regional partners. We continue to be in regular communication with one another as the situation evolves.
- How can I help?
The City is seeking healthy volunteers to assist with services to our vulnerable populations through the Adopt-A-Neighbor program. For more information, visit fcgov.com/volunteer.
- When should I wear a face covering?
Because COVID-19 can be spread by people who are not yet displaying any symptoms, Governor Polis has recommended that all Coloradans wear a mask when they are outside their homes providing or obtaining essential services. The purpose is to protect others around you. The Larimer County Department of Health & Environment has offered further guidance around the use of masks.
These masks should not be surgical grade or N95 masks – those need to be reserved for healthcare workers. Your mask can be made from a bandana, old t-shirt or other cloth you may have around the house. The CDC has further instructions for proper use, and methods to create both sewn and no-sew masks. Coloradomaskproject.com offers resources for sewers and crafters to help make masks to distribute to people in need.
- What am I allowed to flush?
Only Flush the Three Ps: Pee, Poo and Toilet Paper
With concerns about COVID-19, there is increased use of disinfecting wipes and other products like tissues, paper towels or napkins.
Even if a product claims to be “flushable,” it can cause problems in our sanitary sewer system, potentially leading to a blocked sewer line, property damage and extra expenses for repairs.
Wipes, feminine hygiene products, condoms, paper towels, facial tissues, napkins, diapers, makeup remover pads and dental floss don’t break down. Always throw them away.
Learn more at www.fcgov.com/sewer-blockages.