High Performing Government Performance Metrics« Return to Performance Measurement
|Accuracy of Budgeted Expenses
This metric covers the accuracy and precision of planned (budgeted) and actual expenditures. Expenditures include operating costs, such as personnel, insurance, consulting and supplies, as well as debt payments and capital equipment purchases. Not included are the costs of large capital projects that occur over several years and have a beginning and end.
Expenditures are separated into Governmental and Enterprise. Governmental expenditures are for those activities that are primarily supported by taxes and grants and to a much lesser degree from fees. Examples are Police, Streets Maintenance, Parks, Museum, Fire, etc. Alternatively, Enterprise expenditures related to activities that are accounted for like a business and are entirely supported by fees charged to users. These include Light and Power, Water, Wastewater, Storm Drainage and Golf.
|Actual Revenue Compared to Budget
This metric covers differences from anticipated (budgeted) and actual revenue. Revenue includes taxes, fees, grants, fines, interest earnings, etc. Revenue is separated into Governmental and Enterprise depending on the activity it supports. Governmental revenues are typically taxes, grants and fines used to support police, streets, museum, fire and parks. Examples of Enterprise revenue are fees for energy, water, wastewater and golfing.
|Average Response Time of Cases Submitted to Access Fort Collins
Total cases submitted online or via mobile application, including Council Member and City Manager requests (SARs). Average Response Time is the average number of business days from when a case is submitted to when a staff response is sent.
|City Employee Cumulative Turnover Rate
Turnover is a measure of the rate at which employees leave employment with the City. It includes classified and unclassified management employees and all separation reasons (layoffs, and voluntary and involuntary terminations). While turnover is typically measured annually, this report includes turnover reported on a year-to-date basis for each calendar year. The rate is calculated by dividing the total number of employees who separated year-to-date by the average headcount for that reporting period (quarters are cumulative).
|City Employee Safety - Days Away Restricted or Transferred (DART) Rate YTD
Days Away Restricted or Transferred (DART) is the number of injuries severe enough to cause Days Away, Restricted, or Transferred from active work per 200,000 hours worked. Current-year benchmarks are not available as they are published by the Bureau of Labor Statistics and not usually available until September of the following year.
|City Employee Safety - Recordable Accident Frequency (RAF) Rate YTD
Recordable Accident Frequency (RAF) rate is a federal Occupational Safety and Health Association (OSHA) metric. It is calculated by the number of recordable injuries per 200,000 hours worked. Current-year benchmarks are not available as they are published by the Bureau of Labor Statistics and not usually available until September of the following year.