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Response Time to Graffiti Removal

Desired Result: Below Target

Analysis of Performance

The Graffiti Abatement Team experienced a decrease over the 1st quarter numbers, as well as a decrease in the total amount of graffiti compared to this time last year. This decrease is attributed to three factors: First, in 2012 a lot of long standing (old) graffiti was located and addressed and more importantly (secondly) the team was given the ability to increase public assistance to include removal and sub-contracting out some serious vandalism issues and finally, the graffiti was being removed quicker for the first time on a consistent basis (both public and private property). This affect reduced the graffiti taggers drive or ambition to have their “work” noticed. So the savings the team generated by the reduction in numbers was in turn used to subsidize the private property efforts.

As our City continues to grow, so do problems like graffiti vandalism. The close working relationship with Police Services is imperative as to combat this issue. Several offenders have been identified and charged this year with the City seeking some $30,000 (+/-) in restitution for damages generated. This impact combined with both the proactive posture and quick response to calls affords us with a community that remains mostly graffiti free. In quarter two, the average response time for graffiti removed after it was reported is 1.33 days; our target is to remove graffiti within two days.

Metric Definition

This indicator measures the amount of time to respond to and abate both reported and unreported graffiti in the City. The goal is to have graffiti properly abated within two business days.

Why Is This Important?

Tracking response time to abate graffiti is part of the overall process to defeat and deter graffiti. Graffiti generally includes any type of writings, drawings or symbols applied to any surface without the consent of the owner. Graffiti is a crime and when left unchecked, can contribute to the deterioration of our neighborhoods and the beauty of Fort Collins, as well as it can be the tipping point leading to increased crime in an area.

City Organization Impact on Performance

High - The City’s Graffiti Abatement team plays a high impact role by proactively searching for new graffiti throughout the City in day-to-day operations. In addition, the public can notify the Abatement team through a 24-hour hotline, email notification, an on-line reporting system, and a smart phone reporting application.

Benchmark Information

Benchmarking in progress