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Response Time to Graffiti Removal

Desired Result: Below Target

Analysis of Performance


The Graffiti Abatement Team experienced an increase in total amount of graffiti abated over the second quarter numbers. This increase is attributed to warmer summer weather, longer days and students being out of school for the summer.
As our City continues to grow, so do problems like graffiti vandalism. The close working relationship with Police Services is imperative to combat this issue. Several offenders have been identified and charged this year. In quarter three, the average response time for graffiti removed after it was reported is 1.25 days, and our target is to remove graffiti within two days.

Metric Definition

This indicator measures the amount of time to respond to and abate both reported and unreported graffiti in the City. The goal is to have graffiti properly abated within two business days.

Why Is This Important?

Tracking response time to abate graffiti is part of the overall process to defeat and deter graffiti. Graffiti generally includes any type of writings, drawings or symbols applied to any surface without the consent of the owner. Graffiti is a crime and when left unchecked, can contribute to the deterioration of our neighborhoods and the beauty of Fort Collins, as well as it can be the tipping point leading to increased crime in an area.

City Organization Impact on Performance

High - The City's Graffiti Abatement team plays a high impact role by proactively searching for new graffiti throughout the City in day-to-day operations. In addition, the public can notify the Abatement team through a 24-hour hotline, email notification, an on-line reporting system, and a smart phone reporting application.

Benchmark Information

Benchmarking in progress