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Response Time to Graffiti Removal

Desired Result: Below Target

Analysis of Performance

Note: Quarterly data was not available prior to Q4 of 2012.

Despite the total number of abatements that has steadily risen of the past several years, the Graffiti Abatement Team continues to meet the challenge of abating graffiti within two days after being reported. The team which consist of two (PTE) part-time employees and aided by an hourly contractor during the summer months, continues to assists property owners by making courtesy notifications, providing removal products, supplying information on removal techniques, and offering removal assistance. The Graffiti Abatement Team on average abates private property issues for the owners 70% percent of the time which has helped reduced both duplicate reporting and the amount of time that the graffiti remains visible. The team continues to proactively search for and remove graffiti in efforts to reduce its negative visibility. Since 2011, this method has increased the amount of graffiti being documented and abated, while at the same time reducing both response time for service and the number of Service Area Requests (SAR's) being reported through Councilmembers.

Metric Definition

This indicator measures the amount of time to respond to and abate both reported and unreported graffiti in the City. The goal is to have graffiti properly abated within two business days.

Why Is This Important?

Tracking response time to abate graffiti is part of the overall process to defeat and deter graffiti. Graffiti generally includes any type of writings, drawings or symbols applied to any surface without the consent of the owner. Graffiti is a crime and when left unchecked, can contribute to the deterioration of our neighborhoods and the beauty of Fort Collins, as well as it can be the tipping point leading to increased crime in an area.

City Organization Impact on Performance

High - The City's Graffiti Abatement team plays a high impact role by proactively searching for new graffiti throughout the City in day-to-day operations. In addition, the public can notify the Abatement team through a 24-hour hotline, email notification, an on-line reporting system, and a smart phone reporting application.

Benchmark Information

Benchmarking in progress