Customers who work in the utility or market research industry are unable to complete in the survey because their responses may be considered be biased. 

J.D. Power does not allow respondents who work in the utility industry to complete the survey as employees may rate their experience with the organization they work with very differently than non-employees. Likewise, employees of another utility company will rate the organization differently than typical employees or people not in the industry.

Market research, in general, tends to make these exclusions in sampling from the industry ‘experts’. Market researchers also are typically excluded as their responses will be skewed. Additionally, J.D. Power studies have awards attached to them and can’t have anything that may bias the results.

If you work in the utility or market research industry and you receive a request to take the survey, you can click the link and start the survey. After you answer the industry question, you will be told the survey is complete. Doing this will ensure you do not receive any reminder emails from Fort Collins Utilities asking you to take the survey. 

The survey will take only about 15-20 minutes. You can leave the survey and return where you left off. To ensure answers are secure, there is a 10-minute pause before you can return to a partially completed survey.

If you are having trouble opening the survey link, try:

• copying and pasting the link into your web browser
• clearing your cookies
• Using another web browser
• checking your internet connection/settings

If you continue to have issues, please email J.D. Power at JDPowerSurveys@jdpa.com. 

Although the survey is completed by residents in the current year (2022), the survey responses are used in the following year’s J.D. Power syndicated studies.