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City of Fort Collins Wins Malcolm Baldrige Award

Released on Thursday, November 16, 2017
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U.S. Commerce Secretary Wilbur Ross today named the City of Fort Collins a 2017 recipient of the Malcolm Baldrige National Quality Award, marking a significant milestone in the City’s ongoing journey to provide world-class municipal services.

A Presidential-level honor celebrating its 30th anniversary this year, the award recognizes sustainable excellence through visionary leadership, organizational alignment, systemic improvement and innovation. The award is the highest honor a municipal organization can achieve for performance excellence in innovation, efficiency and leadership.

Fort Collins was one of only five organizations to receive the award this year, and is only the third municipal government agency to achieve this level of recognition in the history of the program.

“Fort Collins is a wonderful community in many ways including having a high performing city government,” said Mayor Wade Troxell. “Achieving performance excellence helps us provide world class municipal services through operational excellence and a culture of innovation. Our citizens and businesses are the inspiration behind this pursuit.”

“I am thrilled and honored by this prestigious achievement, and deeply thankful for the leadership of our Mayor and Council and the contributions and commitment of our staff, residents and business community in making Fort Collins a world-class city.” said City Manager Darin Atteberry. “It is a great privilege to serve this community, and I look forward to continuing our excellence journey.”

This elite designation is for organizations that undergo a rigorous examination of their business processes using the internationally recognized best practice Baldrige Excellence Framework. In October, the City hosted eight examiners who met with City staff and developed a comprehensive report highlighting strengths and weaknesses in seven categories: leadership, strategic planning, customer focus, knowledge management, workforce focus, operations focus and results.

“This year’s honorees demonstrate clearly that organizations of all kinds can achieve sustainable high performance,” said Robert Fangmeyer, director of the Baldrige Performance Excellence Program. “The missions for these organization are dramatically different, but they share a laser focus on doing the right things for their customers, employees and communities using the Baldrige framework. The payoff is great operational and business results.”

The City has been on its performance excellence journey for many years. In 2013, the City achieved the Timberline Award from Rocky Mountain Performance Excellence (RMPEx) and Peak in 2014. Both awards, which also follow the Baldrige framework, paved the way for this accolade. For more information, visit nist.gov/Baldrige.

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