Skip to main content

FC Lean

Recreation leaders map the new employee on-boarding process for full-time and part-time staff as a first-step to identifying opportunities for standardization.

Members of the City's Sales Tax Team work on a Fishbone Diagram to find the root cause of their problem regarding the delinquency notification process.

City Attorney's Office staff engage in a Question-Storming session during their Fall retreat.

FC Lean Toolkit#

Doing process improvement in your work space?

We've created quick-guides and templates for our favorite problem solving tools for you to use when planning, executing and communicating your project.

Problem Statement Worksheet#

This worksheet assists the user to craft a well written problem statement that includes data, scope, why the problem is important to solve, and the goal.


Just Do It (JDI) Form#

A Just Do It (JDI) form is a process improvement tool used for smaller-scale problems. A JDI can be
completed in less than one day, does not require a large team and yields an improvement that
can be implemented immediately.


Process Overview Worksheet#

A process overview worksheet gives a facilitator a good understanding of the current process at a high-level and it provides 2 key points of information; scope of the process and identifies potential members of the team. 


Process Improvement Form#

 The Process Improvement Form (PIF) is used to document process improvement initiatives. The PIF follows the Problem/Solve/Fix process improvement method, which documents the problem, the root cause, the solution, the implementation plan, and the sustain the change processes placed to mitigate the problem from reoccurring.


Process Builder#

The Process Builder form assists in creating or reimagining new or out of date processes by helping to guide conversations and work around envisioning a new future state. The form helps to set goals for a future state and establish a baseline of metrics, build a future state, and create an action plan for implementation.


Process Mapping Guide#

A Process Map provides a visual representation of every step in a process. Read linearly, squares represent individual steps, diamonds represent decisions and triangles represent waiting. Understanding the Current State of a process is one of the first steps in a Lean project.


Spaghetti Diagram#

A Spaghetti Diagram is a tool used to see the flow of people, information and communication within a process.


Tick Sheet#

A Tick Sheet is a great way to track potential errors in a process. 


Fishbone Diagram#

A Fishbone Diagram (also referred to as Ishakawa Diagram) is a tool used for root cause analysis.  It is a way to brainstorm all potential causes of a problem.


5 Whys#

This technique prompts the user to ask why a problem has occurred, to identify the root cause of the issue. The tool digs deeper into potential causes to a problem by testing logic and illustrating that there is often more to a problem than the symptoms presented. 


PICK Chart#

This tool is used after a brainstorm to decide which of many solutions to implement. This helps a group focus on ideas that are the most manageable and have the largest impact on solving your problem. 


FC Lean Summary#

The FC Lean Summary document provides an overview of the FC Lean program from its inception to its implementation. 

Read FC Lean Summary


Metrics strengthen the case for why change is needed. Well defined metrics improve the quality of process
improvement projects, unite teams, drive behavior and reinforce goals. FC Lean organizes metrics into four categories: 

  • Time
  • Errors
  • Amount
  • Money
  • Sustainability



Lean thinking is rooted in respect for people. To build processes that deliver value to
our customer, we must minimize the presence of the 8 wastes in our processes. This guide provides a definition and example of each waste. 



This tool is used to eliminate waste in your workspace to enable value-added performance. By applying the 6S’ -- Sort, Set in Order, Shine, Standardize, Sustain and Safety -- you will organize, eliminate unneeded materials and enable the continued maintenance of the improved workspace.


Process Improvement#

We Don’t Make Widgets | Ken Miller

Peak Performance | Brian Elms with J.B. Wogan

The Toyota Way| Jeffery Liker

Change Management#

Switch: How to Change Things When Change Is Hard | Chip Heath and Dan Heath

Change Management: The People Side of Change | Jeffrey Hiatt and Timothy Creasey

ADKAR: A Model for Change in Business, Government and our Community | Jeffrey Hiatt

Behavioral Insights#

Nudge: Improving Decisions About Health, Wealth and Happiness | Richard Thaler

Drive: The Surprising Truth About What Motivates Us | Daniel Pink

The Power of Habit: Why We Do What We Do in Life and Business | Charles Duhigg

Start with Why: How Great Leaders Inspire Everyone to Take Action | Simon Sinek


Leaders Eat Last: Why Some Teams Pull Together and Others Don’t | Simon Sinek

Boys in the Boat | Daniel James Brown

Beyond Measure | Margaret Heffernan

Good Government#

For the Love of Cities | Peter Kageyama

The Solution Revolution | William Eggers

The Price of Government: Getting the Results We Need in an Age of Permanent Fiscal Crisis | Peter Hutchinson