Utilities Payment Assistance
Until further notice, Fort Collins Utilities will not disconnect service due to nonpayment. If customers have difficulty paying their bill, payment plans can be arranged. Utilities also has a Payment Assistance Fund administered by several local nonprofits and offers discounted rates (the Medical Assistance Program and the Income-Qualified Assistance Program or IQAP) to qualifying residential customers. IQAP is available to customers who receive heat help from LEAP (LEAP applications are accepted through April 30). Learn more about these programs at fcgov.com/utilities-affordability.
Time of Day Utility Pricing
Fort Collins Utilities’ Time-of-Day (TOD) pricing provides an opportunity for customers to control their electric bill more than the rate structure in place before Oct. 2018. During the coming weeks, where families are asked to stay home, customers can save money by shifting electric use to the lower-priced, off-peak hours or by reducing overall use. We encourage households to shift tasks that might normally fall within the on-peak hours of 5-9 p.m. (weekdays only) to off-peak hours, when costs are approximately 70% lower. Since the implementation of TOD, results show the majority of customers save money on their monthly bill. The switch to TOD pricing was not a rate increase, rather it was designed to generate the same amount of revenue on an annual basis as the previous rate structure. For tips on how to shift or reduce your use, visit fcgov.com/TOD-Tips. To learn about the average costs of operating basic household appliances and electronics, visit fcgov.com/control-your-bill.
County Text Alerts
Larimer County has created a COVID-19 text alert to share current updates by zip code. Simply text the word “COVID19LC” to 888777 to sign up.
Social Distancing and More
A list of COVID-19 resources is now available on United Way Larimer County's website and is being updated frequently as partners receive more information.
While we do not have an official Stay-at-Home order at this time, there are numerous measures put in place by our public health officials to increase safety and limit the spread of COVID-19:
- Required a variety of businesses (theaters, gyms, tattoo shops, bars and others) to close to the public
- Required restaurants staying open to transition to pick up or delivery only
- Prohibited mass gatherings of more than 10 people
- Suspended in-person learning at all schools through April 17
- Instructed nonessential workplaces to reduce in-person staff by 50% with physical distancing required for employees reporting onsite
- Recommended all Colorado community members observe social distancing, stay at home as much as possible when not making necessary trips, and limit the times we leave our homes even for essential travel
We encourage everyone in our community to take each restriction and each recommendation seriously so that we can each do our part to keep our community safe and healthy. We will continue to share updates as they relate to City services and our Fort Collins community at fcgov.com/coronavirus. Stay safe and keep taking care of each other, Fort Collins!