Residential Privacy Notice

Fort Collins Connexion is committed to protecting your privacy in accordance with applicable law. That is why we have adopted this Privacy Notice regarding all Fort Collins Connexion Internet, video, phone and similar services (the “Services”). This Privacy Notice describes our collection, use, disclosure and retention of information about you and others who use the Services (“Users”), how you may review and correct errors to that information, and enforcement of your rights regarding personal information.


Fort Collins Connexion has no obligation to monitor the Services, but may do so and disclose information regarding the use of the Services for any reason if Fort Collins Connexion, in its sole discretion, believes it is reasonable to do so, as set forth herein, including to satisfy laws, regulations, or other governmental or requirements or requests; to operate the Services properly, or to protect itself and its subscribers.


Information about Users is collected as necessary in order to provide the Services and to detect unauthorized reception or use of the Services. In order to provide reliable, high-quality service to you, we keep regular business records containing information that you provide such as your name, address, email address, telephone number, identifying information, financial information and other similar information. We collect and maintain information about your account such as billing, payment and deposit history, maintenance and complaint information, and the Service options you have chosen. We may maintain records of research concerning User satisfaction and viewing habits which may be obtained from interviews and questionnaires. When you use interactive or other transactional television Services (e.g., pay-per-view), our system automatically collects information on your use of such Services, including the programs you view or order.

We use this information internally to:

  • Install, operate and maintain the Services
  • Confirm you are receiving the level of Service requested and are properly billed for the Service(s)
  • Identify you when changes are made to your account
  • Inform you of new products or services that may be of control, oversight, ownership or other interest in the email messages, websites, specific Internet usage history, voicemail, content or other electronic data of Users; provided that, Fort Collins Connexion is permitted to use such information as necessary to bill Users and to provide the Services. Even if such electronic information is stored in, contained on, or transmitted over property, equipment or facilities of Fort Collins Connexion, Fort Collins Connexion shall not have any responsibility, control, oversight, ownership, or other interest in such information, provided that, Fort Collins Connexion may delete such information as provided in the applicable Services Agreement and other policies that are applicable to the Services. Users are and shall remain solely responsible for such electronic information.


Fort Collins Connexion does not share, distribute or sell a User’s specific Internet usage history, call history, voicemail, or other electronic data generated from a User’s internet and phone Service to any external third party. Fort Collins Connexion does not manage or monitor a User’s actions with respect to such User’s Internet and phone activities, but Fort Collins Connexion may manage or monitor the Internet and phone Services in order to provide support to Users, optimize such Services, comply with the law, and meet its obligations with respect to such Services.


Personally identifiable information will only be disclosed for legitimate business activities related to the Services including, but not limited to: 

  • Billing and collections
  • Account Administration
  • Surveys
  • Marketing
  • Maintenance
  • Fraud prevention
  • Compliance with applicable laws and regulations

In addition, personally identifiable information about you will sometimes be disclosed to others (such as our employees, contractors, and agents for internal business purposes), as well as outside auditors, professional advisors, service providers, potential business partners, regulators, and franchise authorities, with or without your written consent, if necessary to render the Services or to conduct a legitimate business activity related to the Services.

Although we make every reasonable effort to preserve your privacy, Fort Collins Connexion will cooperate with law enforcement, including, without limitation, under subpoena, court order, or search warrant. As a governmental entity, Fort Collins Connexion may also be required by state and federal law to disclose personally identifiable information about you that is contained in its business records as directed by state or federal law without your consent. We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property, in emergency situations or to enforce our rights in court or elsewhere.

We reserve the right to compile and share with third parties usage information in anonymous and aggregated formats, such as ratings surveys and other statistical reports, so long as such information does not personally identify you, your particular viewing habits, or the nature of any transaction you have made using the Services.


We take reasonable security precautions to protect your personally identifiable information that we collect when you use the Services from unauthorized access, use, and disclosure. However, we cannot guarantee that our security precautions will prevent every unauthorized attempt to access, use, or disclose your personally identifiable information.


From time to time, your name and address might be disclosed for mailing lists in connection with the promotion of Fort Collins Connexion’s products and Services and other legitimate business activities, subject to the CPNI policies discussed below. If you wish to remove your name from such lists or limit the use of your name and address at any time, please contact us in person, in writing, or by telephone at (970) 207-7870. Your opt-out preferences apply to marketing communications only and we may still send you important Service-related messages as a User of the Service. You may not opt out of these Service-related and transactional communications.


Fort Collins Connexion’s maintenance of personally identifiable information collected during the time you are a User will be in accordance with the City of Fort Collins Privacy Policy. We destroy collected information consistent with the requirements of applicable law and the City of Fort Collins, Colorado General Records Retention Schedule when the purpose for which such information was collected has been accomplished and we no longer need to retain the information for compliance with law, reporting, or other legitimate business activities.


In addition to the provisions of this Privacy Notice, federal law protects your privacy rights as a customer of Fort Collins Connexion’s phone Service. These rights are in addition to the existing safeguards that Fort Collins Connexion already has in place to protect your privacy rights. The Federal Communications Commission requires Fort Collins Connexion to notify you of your right to restrict the use of your Customer Proprietary Network Information (“CPNI”).

What is CPNI? CPNI is personally identifiable information that a telecommunications carrier collects when providing phone services to a customer. CPNI typically consists of the type of telephone Service, telephone numbers you have called, call duration and timing of those calls, as well as call frequency and any call management services you use.

Permitted Use of CPNI by a Telephone Company Without Your Permission - Fort Collins Connexion may use CPNI for certain purposes without your permission, including internal marketing and communication-related services. Fort Collins Connexion may also use CPNI to respond to your inquiry regarding Services you currently use, or related services offered. In addition, we may use CPNI for billing and collections, repair and maintenance and to protect our property and to prevent fraud. FC Connexion does not provide CPNI to unaffiliated third parties without customers’ written request. Any approval or written request for the use of CPNI is valid until you affirmatively revoke or limit such approval or denial. A subsequent denial or withdrawal of your approval will not affect the Services to which you subscribe.

Additional Information Regarding Your CPNI Rights - You have the right to deny or withdraw access to CPNI at any time or to instruct us to disclose CPNI to unaffiliated third parties by written request. Any approval or denial for the use of CPNI is valid until you affirmatively revoke or limit such approval or denial. A subsequent denial or withdrawal of your approval will not affect the Services to which you subscribe.

Fort Collins Connexion reserves the right to modify this Privacy Notice at any time. We will notify you of any material changes via written, electronic, or other means permitted by law. If you find the changes unacceptable, you have the right to cancel the Services. If you continue to use the Services after receiving notice of such changes, we will consider that as your acceptance of the changes.