FAQs for Online Utilities Payments

What happens if I don't receive the confirmation e-mail after I set up my profile?

Be sure to check in your "spam" folder, as it may have been delivered there. Otherwise, you may need to contact your Internet Services Provider.

What is the minimum payment that can be made per account?

$1

What is the maximum payment that can be made per account?

$1,000

What cards may I use?

Master Card, Visa, and Discover

How many accounts can I have attached to a profile?

As many as you want.

What if I forget my password?

Click the password button and follow the instructions.

Does the system remember my credit card number?

No.

What if I make a mistake and pay the wrong amount?

Contact 212-2900.

Can I pay a different amount than what is on my bill?

Does this service cost me anything?

No

Is this a secure Internet connection?

Yes

When is the payment posted to my Utilities account?

Immediately

When is the payment taken out of my bank account if I am using a debit card?

Usually within 24 hours.

What do I need in order to pay online?

The account number and address of service, e-mail address, and credit or debit card numbers.