Contact Us

E-mail:

Customer Service & Administration (8am - 5pm weekdays; 10 a.m. to 5 p.m. Wednesdays)

Customer Service

(970) 212-2900 (24-hour account balance and payment) 330 S. College Ave.
Fort Collins, CO 80524

Administration

(970) 221-6700 700 Wood St.
Fort Collins, CO 80521

Hearing/Speech Impaired TDD(970) 224-6003

Report a Problem

Power outage or downed electric line: (970) 221-6710 (24 hours/day)

Electric emergencies: (970) 221-6700

partial power outage;
damage to light poles, utility boxes or underground vault lids;
flickering lights or power surges; and
streetlight repairs (970) 221-6313

Water emergencies: (970) 221-6700

flooding;
water main breaks;
sewer line problems;
blocked storm drains;
spills down storm drains; and
water taste or odor.

Customer Assistance

Payment Assistance Fund
- Heating (Local LEAP) (866) HEAT-HELP (toll-free)
- Electric/Water (Catholic Charities Northern) (970) 484-5010
Weatherization
- LEAP or REACH (800) 200-9006
Saving Energy & Water
Life Support System Notification (970) 221-6700
Safety

Utilities

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