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Payment Assistance Fund

Help Fort Collins Residents Pay Their Utility Bills

Having the electricity or water turned off for non-payment is a reality for many Fort Collins Utilities customers. Your donation to the Payment Assistance Fund can help families, senior citizens and others in need stay current with their utility bills and avoid having their services turned off.

Help us meet this need with a one-time donation or a set monthly amount. Your support can keep the heat, lights and water on for someone in our community.

How to Donate

You can make a one-time payment or add a recurring amount to your utility bill. Every donation counts - 100 percent of the funding is used to provide assistance and your donation will be matched dollar for dollar by Energy Outreach Colorado.

  • Download a contribution form (PDF 431KB)
  • In person: drop off your donation or sign up for a recurring amount at 117 N. Mason St. during normal business hours.

To Request Assistance

Utilities customers who have received a past-due notice can get payment assistance once during a 12-month period.

To apply for assistance, customers can call Energy Outreach Colorado toll-free, 24-hours a day at 1-866-HEAT-HELP (1-866-432-8435) to be connected with a community partner agency or contact one of the following agencies directly:

  • Larimer County Department of Human Services
    1501 Blue Spruce Drive, Fort Collins
    Monday-Friday, 8 a.m.-4:30 p.m.
    May apply in person (walk-ins okay) or call to receive application to submit by email, mail or fax.
  • Catholic Charities Larimer County
    460 Linden Center Drive, Fort Collins
    Monday-Thursday, 8 a.m.-4 p.m.
    Must apply in person, by appointment only.
  • La Familia/The Family Center
    309 Hickory St. #5, Fort Collins
    Monday-Friday, 8 a.m.-12 p.m. and 1-5 p.m.
    Must apply in person, appointment preferred.
  • Discover Goodwill
    719-442-0007 or 888-775-5327
    PO Box 39200, Colorado Springs, CO 80949
    Monday-Friday, 8 a.m.-4:30 p.m.
    Applications accepted via fax, email and mail only.
    Call 719-442-0007 and select option 4 to ask for an EOC application.

An intake worker will interview you and contact Utilities for information about your account. If you qualify and money is available, you'll receive assistance that can be credited to your electric and water accounts.

Contact United Way 2-1-1 to be connected with additional resources.

Assistance Guidelines

  • Utilities payment is past due
  • Assistance is awarded once during a program cycle (Oct. 1-Sept. 30)

Click 'Account Login' above to access online bill pay.

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Find and repair dripping faucets and leaking toilets.

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Fort Collins Utilities Non-Discrimination Statement

Fort Collins Utilities is an equal opportunity residential and commercial utility service provider. We do not discriminate in the terms, conditions or provision of services based on race, color, religion, sex, disability, familial status or national origin.

Fort Collins Utilities es una empresa proveedora de servicios públicos residenciales y comerciales con igualdad de oportunidad. No discriminamos en los términos, las condiciones o la provisión de servicios en base a raza, color, religión, sexo, discapacidad, estatus familiar o nacionalidad de origen.