Data

  • How does Utilities protect my data?

    Fort Collins Utilities takes data privacy very seriously and complies with local, state and federal laws to protect our customers' personal data and information. All customer information - including personal data, utility use, and more - are strictly protected. Fort Collins Utilities is subject to the Colorado Open Records Act and Fort Collins Municipal Code §26-26, which govern the accessibility of public records. Utilities is also subject to the Red Flags Rules of the FACT Act (Fair and Accurate Credit Transactions Act of 2003), which requires creditors to create and implement a program to detect, prevent, and mitigate identity theft.
  • What data is displayed in 'Monitor My Use?'

    The data presented includes only metered electric and/or water services provided by Fort Collins Utilities. The data does not include non-metered services such as wastewater, stormwater and related fees. Your actual bill will be higher than the projected amounts shown.
  • Where does the data displayed in 'Monitor My Use' come from?

    "The Fort Collins Utilities' meters at your property record and regularly transmit metered electric and/or water use data. The information you see in 'Control My Use' is updated daily based on the data received directly from your meter(s).
    "
    The Fort Collins Utilities' meters at your property record and regularly transmit metered electric and/or water use data. The information you see in 'Monitor My Use' is updated regularly based on the data received directly from your meter(s).
  • How is average temperature developed?

    Average temperature for the current billing period is calculated by taking the average for each day followed by then calculating the average for all days in the current billing period.
  • How is average rainfall developed?

    Average rainfall for the current billing period is calculated by taking the average for each day followed by then calculating the average for all days in the current billing period.
  • What is the information displayed when I click on 'Data is current through' on the dashboard?

    This pop-up lists the meters on your account and the serial numbers with the date/time of the most recent data being displayed.
  • Why are there sometimes gaps in the data shown?

    Occasionally, and for various reasons, the meters miss reporting an interval of data. It is then reported at the next interval so that your overall data and bill is correct. If there is only a small piece of information missing, it should not impact the overall data you are viewing.
  • Why does my water use and cost data appear to be irregular when I click on the 'details' button and view daily use?

    There are several reasons that water data appears this way.  First, unlike electricity, you do not use water consistently throughout the day. In fact, a consistent use pattern would likely indicate a leak. In addition, water meters record use in either 10- or 50-gallon increments, depending on the type of meter installed at your property.  So, your use will accumulate until it reaches the 10- or 50-gallon threshold, and then display that amount of use. For example, you could run a load of laundry in the evening, then get up in the night for a drink of water and use just enough more to reach a threshold, at which point the data would show that accumulated use at 4:00 a.m.  Although the data is reported in this manner, you can still track overall use, see use patterns and observe issues, such as sprinkler system leaks.
  • Why does the data in 'Monitor My Use' start in 2014?

    We are launching the customer web portal in June 2014, and are displaying data starting between January 1 and May 1, 2014 depending on specifics of each customer account. 
  • Does the weekly report match my billing period?

    The weekly report is sent every seven days of a billing period. For example, if your bill period ends on May 31 and you have a 30-day billing cycle, you would get a weekly report on June 7, June 14, June 21, and June 28 with another report on June 30 to cover the two days before your next billing cycle starts.  Then, the next weekly report would be delivered seven days into the next bill period, or July 7.

  • Why does the rain overlay sometimes not appear in the one-day view?

    If the rain overlay does not appear in the one-day view, there was no rainfall reported for that day.

Costs

  • How is projected cost calculated?

    Projected cost is based on your average daily use over the 28 most recent days of usage. That value is then applied to your actual use and specific rate plan to calculate projected costs as follows: 

    Projected Cost = Actual Use (since your last bill) + Projected Use (through end of bill cycle) + Base Charges 

    Notes: 

     

    • Projected costs are for metered electric and/or water services only and do not include non-metered services; your actual bill will be higher.
    • For new accounts, until there is 14 days of data available, the system will not display a projected cost.
    • If you have been away for an extended time or had many guests, the projected cost estimate will be less accurate.
    • Any seasonal and/or annual rate adjustments are reflected in the cost calculations.

     

  • How is projected use calculated?

    Projected Use is based on your average daily use over the 28 most recent days of usage. That value is then applied to your actual use to calculate projected usage as follows

    Projected Use = Actual Use (since your last bill) + Projected Use (through end of bill cycle)

  • Why doesn't the amount shown in 'Monitor My Use' match my actual bill?

    'Monitor My Use' data includes only metered electric and/or water services provided by Fort Collins Utilities. It does not include non-metered services such as wastewater, stormwater, taxes or fees, so your bill will be higher than the amounts shown. Also, due to timing differences between when your bill is calculated and when data is displayed, the metered cost totals on your bill and the data in 'Monitor My Use' typically will not match.
  • Will my history details reflect the same costs and use as I've seen on my past bills?

    Yes, historical use and cost details before the current bill period reflect actual use and costs for metered electric and/or water services as stated on your past bills. This information does not include non-metered services such as wastewater, stormwater and related fees.
  • Where can I view other components of my bill, not just metered serviced?

    You can view your complete bill and pay online by closing the current window and clicking on the 'Manage My Bill' icon on your accounts page.
  • What is the 'fixed charge' on the electric costs detail?

    This is for a portion of the costs to maintain your service account and system infrastructure required to provide basic service.
  • What is the 'base charge' on the water costs detail?

    The base charge on your bill is the basic monthly cost of connecting to the City's water network.  It covers a portion of the City's fixed costs for pipes and other infrastructure.

Environmental Information

  • How is my carbon impact determined?

    Your carbon impact is determined by the amount of emissions emitted due to your home's electricity use. The calculations are based on the amount of electricity used in the current billing period only. The formula used to determine your carbon impact is directly related to kWh of electricity used: 1 kWh is equal to 1.587 pounds of CO2.
  • Is my environmental impact reflected in this system the same thing as a carbon footprint?

    Carbon emission details reflected in this system are based on home electricity use only. The environmental impact details you see in this system are directly tied to the level of carbon emissions your home generates based on its electricity consumption. This is just one aspect of your lifestyle that emits greenhouse gases.
      
    A carbon footprint incorporates more than home electricity into its calculation. A carbon footprint takes into account all aspects of your day-to-day activities and the emissions produced directly or indirectly from those activities. Daily choices you make influence your carbon footprint: the energy you use in your home, the way you travel/commute, the foods you eat, and what you buy, recycle, or throw away.
  • What is the green 'Download my Data' button at the bottom of the screen for?

    This allows you to download your data for use in other Green Button applications at http://en.openei.org/apps/?keyword=Green%20Button%20Apps. These apps are not tested or endorsed by Fort Collins Utilities.  Note that Internet Explorer (IE) 8 does not work to download this data and will generate an error message.

Alerts

  • What is the best way to use the Alerts function?

    Alerts cover all metered services you receive from Fort Collins Utilities. Many customers receive both electric and water service from Fort Collins Utilities; however, some receive only one metered service - either electric or water.  You will receive two alerts per month; one based on when you are projected to meet the Alert level that you set and another when you actually meet the Alert level.

    Bearing in mind that 'Monitor My Use' displays only metered electric and/or water services - and not wastewater, stormwater or fees - most customers will want to set the dollar threshold on the low side to account for the higher amount that will be seen in actual bills. The following guidelines will help you set your alerts:

    Your historical cost patterns can be used to provide direction on where you may want to set Alert levels. View historical costs and set your Alerts slightly below those levels. Note that if you receive both electric and water service from Fort Collins Utilities, you will want to view the cost history details for both and add them together to provide direction on where to set your alert levels. You can view your historical costs by clicking on 'Details' under electric and/or water costs on the Dashboard and then scrolling back using the date arrows under the graphs. Look at the table below the graph for the total amount.

    If you'd like to further control your utility use, set your Alerts at 10 - 20% below historical levels and take actions to limit use. Possible actions can be found in the Tips provided throughout the site. 

    More information on residential electric and water rates.

    More information on business electric and water rates.

  • Will an email address entered in the Alerts area change where e-Bill alerts are sent?

    No; these are separate systems, so you need to enter new email addresses in both places.
  • How are spike alerts triggered?

    Spikes are set to look back 180 days. If you install something new that consumes a significant amount of electricity and/or water, such as a hot tub, you can expect to see an alert.

Other Information

  • What content or functionality am I able to customize as the user?

    Site content and display cannot be modified by the user.  You can set alert levels and delivery methods on the alerts page.  As with all websites, new versions will be released over time with a goal of consistently enhancing your experience.
  • What weather station is used for the temperature and rain overlay?

    Fort Collins Utilities draws weather data from Fort Collins Station 53005, located at Colorado State University. Because weather can vary greatly between locations in Fort Collins, most temperature and rain information will be close to what may have occurred in your area, but may not be 100 percent accurate.

    Occasionally, and for various reasons, temperature intervals from the CSU weather station are unavailable. In these instances, the daily temperature value will be missing.

    For more information on Fort Collins Weather Station 53005, visit: http://climatetrends.colostate.edu/info?station=53005.

  • What web browsers are best to use?

    "Monitor My Use" supports all common browsers. However, if you are having issues with a particular browser, we suggest trying a different one. The following table provides details:


     

    Win XP/2000 Win Vista/Windows 7 Mac 10.7+
    Chrome Full support Full support Full support
    Firefox 3.0-20.0 Full support Full support Full support
    IE 6.0 No support No support  
    IE 7.0 No support No support  
    IE 8.0 Support* Support*  
    IE 9.0+ Support through compatibility mode
    (not recommended)
    Support through compatibility mode
    (not recommended)
     
    Safari 3.2-6.0+     Full support


     

     

     

     

     

     

    *Note that Internet Explorer (IE) 8.0 does not work with the green ‘Download my Data’ button and will generate an error message.

Net Metering FAQ

If you are a net-metering customer, 'Monitor My Use' functions differently than it does for other electric customers due to the fact that net metering costs are not displayed. As a result, while electric use is displayed, electric cost data is not available. This applies to several features including cost displays, alerts and reports, which are described further in the FAQs below. If you are also a Fort Collins Utilities water customer, both the cost and use information for your water utility service displays. If you have questions or need more information, contact Utilities Customer Service at 970-212-2900 or utilities_csd@fgov.com.

  • How does Utilities protect my data?

    Fort Collins Utilities takes data privacy very seriously and complies with local, state and federal laws to protect our customers' personal data and information. All customer information - including personal data, utility use, and more - are strictly protected. Fort Collins Utilities is subject to the Colorado Open Records Act and Fort Collins Municipal Code §26-26, which govern the accessibility of public records. Utilities is also subject to the Red Flags Rules of the FACT Act (Fair and Accurate Credit Transactions Act of 2003), which requires creditors to create and implement a program to detect, prevent, and mitigate identity theft.

  • What data is displayed in 'Monitor My Use?'

    Net-metered customers are able to view electric usage data only. If you are also a Fort Collins Utilities water customer, water cost and use information is displayed. The data does not include non-metered services such as wastewater, stormwater and related fees. Your total bill will likely be significantly higher than the projected water cost amounts shown due to the fact that electric cost and non-metered costs/fees are not included.

  • Where does the data displayed in 'Monitor My Use' come from?

    The Fort Collins Utilities' meters at your property record and regularly transmit metered electric and/or water use data. The information you see in 'Monitor My Use' is updated regularly based on the data received directly from your meter(s).

  • How is average temperature developed?

    Average temperature for the current billing period is calculated by taking the average for each day followed by then calculating the average for all days in the current billing period.

  • How is average rainfall developed?

    Average rainfall for the current billing period is calculated by taking the average for each day followed by then calculating the average for all days in the current billing period.

  • What is the information displayed when I click on 'Data is current through' on the dashboard?

    This pop-up lists the meters on your account and the serial numbers with the date/time of the most recent data being displayed.

  • Why are there sometimes gaps in the data shown?

    Occasionally, and for various reasons, the meters miss reporting an interval of data. It is then reported at the next interval so that your overall data and bill is correct. If there is only a small piece of information missing, it should not impact the overall data you are viewing.

  • Why does my water use and cost data appear to be irregular when I click on the 'details' button and view daily use?

    There are several reasons that water data appears this way.  First, unlike electricity, you do not use water consistently throughout the day. In fact, a consistent use pattern would likely indicate a leak. In addition, water meters record use in either 10- or 50-gallon increments, depending on the type of meter installed at your property.  So, your use will accumulate until it reaches the 10- or 50-gallon threshold, and then display that amount of use. For example, you could run a load of laundry in the evening, then get up in the night for a drink of water and use just enough more to reach a threshold, at which point the data would show that accumulated use at 4:00 a.m. Although the data is reported in this manner, you can still track overall use, see use patterns and observe issues, such as sprinkler system leaks.

  • Why does data displayed in 'Monitor My Use' start in 2014?

    We are launching the customer web portal in June 2014, and are displaying data starting between January 1 and May 1, 2014 depending on specifics of each customer account.

  • Why am I not seeing historical cost data?

    Net-metering customers can view only use data, even if you were once a load-based customer. If you are considering becoming a net-metering customer and do not want to lose historical cost data, you may want to download your data using the ‘download’ links found within the site before switching.

  • Why isn't a mobile-optimized version of 'Monitor My Use' available?

    There is a mobile-optimized version that most Utilities customers can access. However, the mobile-optimized version of ‘Monitor My Use’ includes functionality tied to cost information. Since net-meter electric cost information is not available in the mobile version, the information displayed for this group of customers would have missing or misleading information. You will still be able to view use information from your mobile device. When you log in from a mobile device, you will be redirected to the full site, where you will be able to view use information.

  • Does the weekly report match my billing period?

    The weekly report is sent every seven days of a billing period. For example, if your bill period ends on May 31 and you have a 30-day billing cycle, you would get a weekly report on June 7, June 14, June 21, and June 28 with another report on June 30 to cover the two days before your next billing cycle starts. Then, the next weekly report would be delivered seven days into the next bill period, or July 7.

  • Why does the rain overlay sometimes not appear in the one-day view?

    If the rain overlay does not appear in the one-day view, there was no rainfall reported for that day.

Costs

  • On the Dashboard and other screens, there is no cost information or the numbers seem low. Why is that?

    Net-metered customers are able to view electric use data only, so if you are an electric-only customer, you will not see any cost information. If you are also a Fort Collins Utilities water customer, you will see metered water cost information only. 

  • How is projected cost calculated?

    Net-metered customers are able to view electric usage data only, no cost or projected cost data is displayed. If you are a Fort Collins Utilities electric and water customer, water cost and use information is displayed. 

    Projected water cost is based on your average daily use over the 28 most recent days of usage. That value is then applied to your actual use and specific rate plan to calculate projected costs as follows: 

    Projected Cost = Actual Use (since your last bill) + Projected Use (through end of bill cycle) + Base Charges.

    Notes: 

    • Projected costs are for metered water services only and do not include electric costs or non-metered services; your total bill will be higher.
    • For new accounts, until there is 14 days of data available, the system will not display a projected cost.
    • If you have been away for an extended time or had many guests, the projected cost estimate will be less accurate.
    • Any seasonal and/or annual rate adjustments are reflected in the cost calculations.
  • How is projected use calculated?

    For net-metered customers, weather driven variation in solar energy production adds variables that make this type of electric use projection less dependable and accurate. For those who are also water customers, projected water use is based on your average daily use over the 28 most recent days of usage. That value is then applied to your actual use to calculate projected usage as follows.

    Projected Use = Actual Use (since your last bill) + Projected Use (through end of bill cycle)

  • Why doesn't the amount shown in 'Monitor My Use' match my actual bill?

    Net-metered customers are able to view electric usage data only. If you are also a Fort Collins Utilities water customer, water cost and use information is displayed. ‘Monitor My Use’ data includes only metered water services provided by Fort Collins Utilities and does not include net-metered electric costs, or non-metered services such as wastewater, stormwater, taxes or fees, so your total bill will likely be significantly higher than the amounts shown. Also, due to timing differences between when your bill is calculated and when data is displayed, the metered water cost totals on your bill and the data in 'Monitor My Use' typically will not match.

  • Do my history details reflect actual past utility use and costs?

    Historical use details reflect actual use for metered electric service; no electric cost information is available. If you are also a water utility customer, historical use details will include metered water use and costs. This information does not include non-metered services such as wastewater, stormwater and related fees.

  • Where can I view other components of my bill?

    You can view your complete bill and pay online by closing the current window and clicking on the 'Manage My Bill' icon on your accounts page.

  • What is the 'base charge' on the water costs detail?

    The base charge on your bill is the basic monthly cost of connecting to the City's water network. It covers a portion of the City's fixed costs for pipes and other infrastructure.

Environmental Information

  • How is my carbon impact determined?

    Your carbon impact is determined by the amount of emissions emitted due to your home's electricity use. The calculations are based on the amount of electricity used in the current billing period only. The formula used to determine your carbon impact is directly related to kWh of electricity used: 1 kWh is equal to 1.587 pounds of CO2.

  • Is my environmental impact reflected in this system the same thing as a carbon footprint?

    Carbon emission details reflected in this system are based on home electricity use only. The environmental impact details you see in this system are directly tied to the level of carbon emissions your home generates based on its electricity consumption. This is just one aspect of your lifestyle that emits greenhouse gases.

  • What is the green 'Download my Data' button at the bottom of the screen for?

    This allows you to download your data for use in other Green Button applications at http://en.openei.org/apps/?keyword=Green%20Button%20Apps. These apps are not tested or endorsed by Fort Collins Utilities. Note that Internet Explorer (IE) 8 does not work to download this data and will generate an error message.

Alerts

  • What is the best way to use the Alerts function?

    Net-metered customers are able to view electric usage data only. If you are also a Fort Collins Utilities water customer, water cost and use information is displayed. Since Alerts are cost-based, this functionality is not available to net-meter electric only customers. 

    If you are also a water utility customer, you can use Alerts and they will cover water costs only. If you choose to use the Alerts function for your water service, you will likely receive two per month; one based on when you are projected to meet the Alert level that you set and another when you actually meet the Alert level.

    Bearing in mind that Alerts relates to only water services - not electric, wastewater, stormwater or fees – most customers will want to set the dollar threshold on the low side to account for the higher amount that will be seen in actual bills.

    The following guidelines will help you set your alerts:

    Your historical water cost patterns can be used to provide direction on where you may want to set Alert levels. View historical water costs and set your Alerts slightly below those levels. You can view your historical costs by clicking on 'Details' under water costs on the Dashboard and then scrolling back using the date arrows under the graphs. Look at the table below the graph for the total amount.

    If you'd like to further control your utility use, set your Alerts at 10 - 20 percent below historical levels and take actions to limit use. Possible actions can be found in the tips provided throughout the site. 

    More information on residential electric and water rates.

    More information on business electric and water rates.

     

  • Will an email address entered in the Alerts area change where e-Bill alerts are sent?

    No - these are separate systems, so you need to enter new email addresses in both places.

  • How are spike alerts triggered?

    Net-metered customers are able to view electric usage data only. If you are also a Fort Collins Utilities water customer, water cost and use information is displayed. Spike alerts are based on cost and will not display for net-metered electric accounts. Water spike alerts are set to look back 180 days. If you install something new that consumes a significant amount of water, such as a hot tub or pool, or when outdoor watering season starts, you could expect to see an alert.

Other Information

  • What content or functionality am I able to customize as the user?

    Site content and display cannot be modified by the user. You can set alert levels and delivery methods on the alerts page. As with all websites, new versions will be released over time with a goal of consistently enhancing your experience.

  • What weather station is used for the temperature and rain overlay?

    Fort Collins Utilities draws weather data from Fort Collins Station 53005, located at Colorado State University. Because weather can vary greatly between locations in Fort Collins, most temperature and rain information will be close to what may have occurred in your area, but may not be 100 percent accurate.

    Occasionally, and for various reasons, temperature intervals from the CSU weather station are unavailable. In these instances, the daily temperature value will be missing.  

    For more information on Fort Collins Weather Station 53005, visit: http://climatetrends.colostate.edu/info?station=53005.

  • What web browsers are best to use?

    "Monitor My Use" supports all common browsers. However, if you are having issues with a particular browser, we suggest trying a different one. The following table provides details:


     

    Win XP/2000 Win Vista/Windows 7 Mac 10.7+
    Chrome Full support Full support Full support
    Firefox 3.0-20.0 Full support Full support Full support
    IE 6.0 No support No support  
    IE 7.0 No support No support  
    IE 8.0 Support* Support*  
    IE 9.0+ Support through compatibility mode
    (not recommended)
    Support through compatibility mode
    (not recommended)
     
    Safari 3.2-6.0+     Full support


     

     

     

     

     

     

    *Note that Internet Explorer (IE) 8.0 does not work with the green ‘Download my Data’ button and will generate an error message.