Website home about our city

Non-discrimination Policy

ADA Title II

Transfort is committed to complying with all Federal Americans with Disabilities regulations as well as the State of Colorado accessibility requirements. In 1990, the Americans with Disabilities Act (ADA) was passed by Congress and signed into law. This civil rights legislation entitles, among other requirements, persons with disabilities equal opportunity to participate in society. As such, public transportation agencies, like Transfort, are required by law to provide the necessary ADA-compliant equipment and accommodations.

Title VI

Transfort/Dial-A-Ride is committed to ensuring that no individual is excluded from participation in, denied the benefits of its programs, activities or services, or subject to discrimination on the basis of race, color or national origin as per the Title VI of the Civil Rights Act of 1964, as amended.

Toward this end, Transfort/Dial-A-Ride's departments and employees are responsible for carrying out the commitment to non-discrimination including the requirements of Title VI. This includes the following:

  • To ensure that the level and quality of transportation services are provided to all;
  • To promote full and fair participation in transportation decision making;
  • To ensure meaningful access to Transfort/Dial-A-Ride's programs and activities by persons with limited English Proficiency;
  • To identify and address, as appropriate the human health, social, economic and environmental effects of Transfort/Dial-A-Ride's programs and activities on all populations.

Filing a Complaint

For additional information on Transfort's non-discrimination obligations, or if you believe you have been subjected to discrimination under Title VI or ADA Title II and would like to file a written complaint with Transfort management, contact:

By Mail
Transfort/Dial-A-Ride
6570 Portner Rd
Fort Collins CO 80525

By Phone
970-221-6620

By Fax
970-221-6285

By Email


In Person at a Transit Center

  • CSU Transit Center (CTC) is located at the north end of Lory Student Center at CSU.
  • Downtown Transit Center (DTC) is located at 250 North Mason Street, between Laporte & Maple Streets.

Forms

ADA Complaint Form (PDF)
ADA Complaint Form - SPANISH (PDF)
Title VI Complaint Form (PDF)
Title VI Complaint Form - SPANISH (PDF)

Resources

ADA Rights and Regulations
Title VI Overview

Sign-Up for Transfort Email Updates
Access Fort Collins
Route Information
Fee Information
Rider Services
General Info
Transportation Links