Cancellations/Transfers
When you register for a class, we depend on your enrollment for a successful class. Please plan carefully to avoid cancellations.
- If you must cancel (or transfer) from youth or teen activity, you must notify staff at least two business days (8AM-5PM, M-F at 221-6655) before the activity begins to receive a full refund or credit. Later requests for a cancellation or transfer will be denied. This policy does not apply to Aquatics, Ice Skating and adult activities.
- If you must cancel (or transfer) from an ice skating or aquatics activity or an activity in the adult section of this publication, you will receive a full refund before the class starts and a 75% refund after the first class but before the second class. Later requests for a cancellation or transfer will be denied.
- Cancellations must be made by phone or in person.
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