Voluntary Code Compliance
- Analysis of Performance
- Metric Definition
- Why Is This Important?
- City Organization Impact on Performance
- Benchmark Information
Analysis of Performance
We are continuing to struggle to meet the voluntary compliance target during snow seasons (Q1 and Q4). We have increased our outreach efforts about sidewalk snow removal requirements (increased social media use, Coloradoan article, Neighborhood News, CityNews, and added the use of paid advertisements in the Collegian targeting students - plus we still utilize a courtesy note for first violations). We are continuing to increase our efforts in Q1 2014 by adding an email distribution list to property managers so we can send an email to alert them of the need to ensure that their properties are in compliance during each snow storm. Also, in the future we will have the ability for our system to automatically email property managers when their specific properties have been written up for a snow violation so they will have the ability to comply prior to abatement. We are also discussing whether it would be appropriate to separate out the snow violations from all the other violations and utilize a more realistic target for voluntary compliance rates for snow violations. To provide an idea of how this would change the data, the following data pulls out the snow violations:
Q1 2013 - Total Cases minus snow - 1117; number of abatements - 11; 99% voluntary compliance rate
Snow cases - 444; number of abatements - 131; 71% voluntary compliance
Q4 2013 - Total Cases minus snow - 715; number of abatements - 22; 97% voluntary compliance rate
Snow cases - 309; number of abatements - 91; 71% voluntary compliance rate
This metric tracks the percentage of voluntary compliance with nuisance code violations issued by the City of Fort Collins. Voluntary compliance is defined as violations corrected by the property owner or tenant. The target is 95% voluntary compliance.
Why Is This Important?
Code compliance contributes to the preservation, maintenance, and enhancement of neighborhoods. Voluntary compliance of nuisance codes is an indicator of the City's attractiveness and feeling of safety in neighborhoods. It is also an indication of whether a neighborhood is deteriorating and may need additional services.
City Organization Impact on Performance
High - The City affects the metric in the following ways: 1) violation notices sent to property owner and tenant explaining the violation and giving a deadline to correct the problem; 2) final notice - this is a posting on the door explaining that the deadline has come, what the violation is, and that they need to correct the violation by the next day in order to avoid abatement or citation; 3) encouragement of residents to call if they need an extension - our violation notices state that they should call us if they have a need for a little more time to correct the violation; 4) Adopt-a-Neighbor program - volunteer program to help elderly or disabled residents with shoveling their sidewalks; and 5) door hangers - for codes that do not require notice be given (i.e. sidewalk snow removal) - we provide a courtesy door hanger on the first offense explaining the code requirement and give them until the following day to correct the violation.
This metric contains benchmark data for cities with code enforcement programs that are similar to that in Fort Collins. These benchmarks were identified based on a combination of similar populations, caseloads, enforcement methodologies, and voluntary compliance rates. The City of Coral Springs, FL was specifically chosen since it was the first municipality to be a national Malcolm Baldrige Award winner.