Transfort Fixed Route Ridership
- Analysis of Performance
- Metric Definition
- Why Is This Important?
- City Organization Impact on Performance
- Benchmark Information
Analysis of Performance
Total ridership for the quarter has increased by 3.6% over the same period in the prior year. As anticipated, the gap closed between CSU in-service days in 2013 versus in-service days in 2012 and as a result, year-to-date ridership has exceeded 2012 ridership by 1.1%. Total service days in 2013 trailed the 2012 number by 1 day and with perfect alignment, staff feels that the total ridership increase would have been closer to 2.0%. Year-to-date, average daily ridership equals 7,481 trips taken per day - a 1.4% increase over 2012 ridership levels and highlighting the effect of an overall increase in ridership with fewer service days.
The total number of fixed route passenger boardings. The target is a 5% increase in fixed route ridership over the previous year. The graphs show the actual fixed route passenger boardings each quarter
Why Is This Important?
Tracking total fixed route ridership allows Transfort to gauge its overall performance from year to year, and is a general indication of how well Transfort is performing in all areas of customer satisfaction.
City Organization Impact on Performance
High - Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.
Benchmarking in progress