Q1: Where are you calling from?
Q2: Has the hail done any significant damage?

Tell the caller:

• Stay inside until it quits hailing.
• Keep yourself and the victim away from windows, especially windows that are being pelted by hail.
• Check to make sure that all family members, building occupants, pets, etc. are inside, but do not go outside for any reason. If you are hit in the head, you could be seriously injured or even killed.
• You need to hang up the phone now, because lightning can travel along phone lines and injure you.

NOTE: If the reported size is ¾" or greater, mark the location of the report on a map. Pass the report along to both the local Emergency Operations Center (or Emergency Manager), and the nearest National Weather Service office (as time permits).