Exceptional Service for an Exceptional Community
The City of Fort Collins is committed to providing world-class municipal services through operational excellence and a culture of innovation.
That means we are committed to outstanding customer service and continuous improvement. We focus on data-driven decision-making and providing the top-tier services that this community deserves. Our residents have the opportunity to engage with decision makers, provide input, and have access to timely and transparent information.
We believe in transformation and innovation – for the community and for every employee.
Our strategic plan is the driving force behind our continual improvement, defining up front how we use our resources to achieve our mission and vision, and to demonstrate our values.
Our performance excellence program supports organizational learning and evaluates how effectively and efficiently we provide services.
In 2013, the nonprofit organization Rocky Mountain Performance Excellence (RMPEx) awarded Fort Collins Timberline status, the second-highest level in the state program. Using Malcolm Baldrige evaluation criteria, the award recognizes the City's accomplishments, and provides focus and a framework to analyze, prioritize and improve City operations. It's about ensuring we're doing everything in our power to provide world-class municipal services for the community.