For January - December 2011

• Processed 197,492 incoming and outgoing phone calls; 59,535 were 9-1-1 calls.
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• PECC answered an average of 4,961 emergent calls a month; August was the busiest month with 5,756 calls.
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• PECC averaged 3,803 wireless (cell) 9-1-1 calls a month.
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• Over 14,433 ambulance calls for service were dispatched (including non-emergent patient transfers).
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• There were over 97,800 police incidents processed through PECC in 2011.
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• There were 15,478 Fire/EMS calls for service dispatched.