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Performance Excellence

Performance excellence provides an integrated approach to organizational performance management that results in:

  • Driving continuous improvement of overall organizational effectiveness and capabilities
  • Promoting and supporting organizational and personal learning
The Office Of Performance Excellence coordinates the Malcolm Baldrige/Rocky Mountain Performance Excellence (RMPEx) criteria implementation, application process, and site visit readiness.

Community & Neighborhood Livability

Strategic Goal

Provide a high quality built environment and support quality, diverse neighborhoods.

Strategic Objectives

  • Develop innovative enforcement efforts & voluntary compliance with City codes
  • Provide, enhance & maintain attractive public spaces
  • Preserve the character of neighborhoods & enhance/maintain the attractiveness of neighborhoods
  • Encourage partnerships with private entities and public agencies for housing, & other programs
  • Improve neighborhood parking management

2013–2014 Key Initiatives

  • Nature in the City Plan
  • Median Renovations
  • Neighborhood Parking Permit Program
  • Low Income, Senior and Disabled Rebate Programs
  • Social Sustainability Gap Analysis
  • Sustainability Community Plan
  • Community Garden Outreach Program
  • Police Campus West District Staffing
  • Neighborhood Street Tree Replacement
  • Neighborhood Traffic Mitigation
  • Updates to Exterior Property Maintenance Codes
  • Urban Agriculture
  • West Central Neighborhood Plan Update
  • Eastside/Westside Neighborhood Plans Update

Culture & Recreation

Strategic Goal

Provide diverse cultural and recreational amenities.

Strategic Objectives

  • Provide exceptional programs and facilities that contribute to the health & cultural vibrancy of the community
  • Provide outstanding customer service & operational excellence
  • Provide programs that are diverse, innovative and tailored to our unique community
  • Maintain and enhance a world class, interconnected system of parks, trails & open lands
  • Promote the arts and make Fort Collins the cultural destination in northern Colorado

2013–2014 Key Initiatives

  • Senior Center Expansion
  • Southeast Recreation and Art Center Study
  • Foothills (Mall)Recreation Center
  • Disc Golf Course Improvements at Edora Park
  • Natural Areas Office Building at Nix Farm
  • Poudre School District After-Hours Program
  • The Great Lawn at the Gardens on Spring Creek
  • Southeast Community Park Design
  • Paved Trail Master Plan and Trail Improvements
  • Possible New Fee for Paved Trails
  • Carnegie Creative Center-Arts Incubator
  • EPIC Pool Water/Air Quality ImprovementsBuilding Codes

Economic Health

Strategic Goal

Promote a healthy, sustainable economy reflecting community values.

Strategic Objectives

  • Enhance opportunities for both businesses & local workforce
  • Foster a diverse mix of employment & retail opportunities
  • Focus and invest in downtown area, river district, Lincoln Triangle and Midtown Corridor
  • Ensure adequate staff to provide timely review of development opportunities
  • Revitalize and strengthen business centers

2013–2014 Key Initiatives

  • Support of Targeted
  • Industry Clusters
  • Business Appreciation Program
  • Foothills Mall Redevelopment
  • Woodward
  • Storefront Improvement Program
  • Midtown Corridor College Avenue Boulevard Transportation Study
  • Lincoln Triangle Strategic Plan & Lincoln Boulevard Plan
  • Downtown Holiday Lighting & Flower Program
  • Midtown & Mason Corridor Urban Design Plan
  • Economic Health Partnerships (Existing and Potential Agreements)
  • GigU Feasibility Study
  • Enhanced Business
  • Retention Program
  • Shop Fort Collins
  • Improvements to the
  • Development Review Process
  • Improvements to Historic
  • Preservation Process
  • River District and Old Town
  • Design Standards
  • Adoption of 2012
  • Building Codes

High Performing Government

Strategic Goal

Deliver an efficient, innovative, transparent, effective and collaborative city government.

Strategic Objectives

  • Improve leadership capability and increase leadership effectiveness
  • Improve organizational fiscal literacy, financial management & fiscal strength
  • Implement a systematic approach to identify, organize, & communicate performance measures
  • Attract, engage and retain a high quality, creative workforce with a diverse set of skills
  • Promote and invest in employee health and safety
  • Develop and foster key community partnerships
  • Establish a culture of exceptional customer service and deliver services that exceed community expectations.

2013–2014 Key Initiatives

  • Leadership Development Programs
  • Performance Management Improvement
  • Employee Recruitment / On-boarding Enhancements
  • Monthly Operating Report (MOR) & Financial Report
  • Revenue Diversification
  • Community Dashboard and a BFO Metrics Report
  • Improve our Safety Culture and Work Practices
  • Sustainable Purchasing Program
  • Sustainability Strategic Plan (City Organization)
  • Sales Tax Software
  • Comcast Franchise Renewal
  • Collective Bargaining Agreement w/ Fraternal Order of Police
  • Planning for Next Community Capital Program (BOB II)
  • Funding Analysis Tied to Ό-Cent Renewal for Street Maintenance
  • Utilities Knowledge Transfer/Succession Planning
  • Master Planning and Redevelopment of Block 32 for City Facilities
  • Information Technology VoIP Implementation
  • Enterprise Wireless Access
  • Performance Excellence: Timberline Application
  • World Class Defined Across the City
  • Brand Management/Excellent Public Presentations
  • Manager/Supervisor 360 Assessments
  • Risk Assessments
  • Green Vehicle Purchasing

Safe Community

Strategic Goal

Provide a safe place to live, work, learn and play.

Strategic Objectives

  • Proactively support prevention and community safety through education and outreach initiatives
  • Improve response to collisions, crimes, fires, utility emergencies and medical services
  • Improve the safety and reliability of the City’s built environment
  • Support community wide planning, preparedness and recovery from community disasters

2013–2014 Key Initiatives

  • Poudre Fire Authority (PFA) Electronic Data Management
  • Emergency Medical Services (EMS) iPhone Application
  • Complete Advanced Meter Installations
  • Customer Web Portal and Demand Response Program Deployment
  • Data-driven Policing
  • Police Accreditation
  • Natural Areas Ranger Program
  • West Vine Stormwater Outfall Channel Construction & Forney Detention Pond Land Acquisition
  • Harmony Flood Mitigation Feasibility & Preliminary Design
  • Northeast College Corridor Outfall Phase 1 Construction
  • River District/Jefferson Street: Design of Stormwater Improvements
  • Drought Response

Transportation

Strategic Goal

Provide for safe and reliable multi-modal travel to, from and throughout the City.

Strategic Objectives

  • Provide safe, well-functioning, high quality streets, bikeways, sidewalks, trails & infrastructure
  • Provide long-term transportation planning to enhance citizen mobility and improve traffic flow
  • Limit the rate of increase or reduce vehicle traffic and enhance alternative travel modes
  • Address long-term maintenance & operations cost of transportation infrastructure
  • Enhance the sustainability of the physical assets as well as the operations of transportation systems

2013–2014 Key Initiatives

  • North College Improvements - Phase III
  • Timberline Road Improvements – Drake Road to Prospect
  • Max Construction
  • Transfort Service Realignment
  • Max Operations
  • Bicycle Plan Update
  • Pro Cycling Challenge
  • FC Bikes to Platinum
  • City Bridge Repair and Replacement Program
  • Traffic Signal Controller Replacement
  • Design of Community Gateway Features on I-25
  • Mulberry Bridge Design: Urban Enhancements
  • Lemay & Vine: Review Design Concept
  • Green Street/Street Reshaping Demonstration Project
  • Regional Transit Study
  • Implementation of FC Walks and The Sidewalk Improvement Program

Environmental Health

Strategic Goal

Promote, protect and enhance a healthy & sustainable environment.

Strategic Objectives

  • Maintain and improve air and water quality
  • Reduce greenhouse gas emission to by 20% below 2005 & by 2020 and 80% by 2050
  • Conserve & restore natural habitat & promote biological health & diversity
  • Reduce waste and resource consumption
  • Increase energy conservation, efficiency & renewable energy
  • Align water quantity with storage and conservation policies

2013–2014 Key Initiatives

  • Climate Adaptation Planning
  • Poudre River Restoration and Rehabilitation
  • Poudre River Ecosystem Response Model
  • Poudre River Instream Flows
  • Feasibility Study with CSU for Dual Water System Design
  • Integrated Recycling Facility and Other Recycling Programs
  • Fort Collins Solar Program, Small Scale Solar Incentives Program,and Community Solar Garden
  • Downtown Poudre River Recreation, Habitat and Stormwater Improvements
  • Oil and Gas Standards and Regulations
  • Road to Zero Waste plan
  • Green Building Roadmap Update
  • Energy Policy and Greenhouse Gas Goal Review
  • Brewery Waste Carbon Source Study
  • FortZED Special Projects
  • One Stop Shop (web portal) for City Sustainability Initiatives
  • Electric Vehicle Charging Stations