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Percent of Time PFA Fire Personnel are on Scene Within 5 Minutes 45 Seconds

Desired Result: Above Target

Analysis of Performance

Note: "This metric was updated in 2015 to report on the urban response area that PFA serves, as determined by population density. This modification was made to better align with the reporting requirements associated with the organization's ongoing accreditation efforts."

The 3rd quarter 2015 response times shows that PFA is experiencing a slight increase in response times in the urban response area, going from 86% in the 2nd Quarter to 85% in the 3rd quarter. The Authority is currently experiencing an increase in incident volume in the urban areas, which is possibly contributing to this trend. As an example, PFA responded to 1,444 incidents in the urban response area during the 3rd Quarter of 2014, while during the 3rd Quarter of 2015, PFA responded to 1,623 responses. This represents a 12.4% increase from 2014 to 2015. The authority continues to take active steps to realize improvements in order to meet the expected target of 90% compliance. Efforts are underway, by ensuring resources maintain the most efficient coverage of station areas. In addition, the Authority is studying efficiency measures such as improved technology for station alerting and the process by which signals are transmitted from the 911 call center to Poudre Fire Authority personnel.

Metric Definition

Fire response time measures the time elapsed from when PFA is dispatched to when the first PFA personnel arrives on-scene. This data includes calls for emergencies, rather than routine service calls. PFA's target is to respond within 5 minutes, 45 seconds at least 90% of the time.

Why Is This Important?

Quick response times mean that fire-rescue staff reduce the potential for fire loss and respond to medical/rescue calls within critical time frames for delivering patients to definitive care. Rapid response has the potential to limit costs to residents, the community, the health care system and other responding agencies.

City Organization Impact on Performance

High - Response times for emergency calls are influenced by fire companies through efficient turn-out times, firefighter training, effective station location, and the use of technology for efficient dispatch and call mapping.

Benchmark Information

Benchmarking in progress