Website home about our city

Subscribe to Quarterly Email Updates

Percent of Time PFA Fire Personnel are on Scene Within 5 Minutes 45 Seconds

Desired Result: Above Target

Analysis of Performance

The Q3 data shows a response time that is longer than PFA's target response time. PFA's average response time for emergency service calls in Q3 is 4 minutes, 38 seconds, which is well within the goal of a 5:45 response time. However, more detailed analysis shows the goal of responding within 5:45 at least 90% of the time is not being achieved. A new data management tool has been implemented allowing more detailed analysis of this performance. As part of accreditation activities the Authority is taking steps to evaluate the outcome of this metric and ways to achieve better response times.

Metric Definition

Fire response time measures the time elapsed from when PFA is dispatched to when the first PFA personnel arrives on-scene. This data includes calls for emergencies, rather than routine service calls. PFA's target is to respond within 5 minutes, 45 seconds at least 90% of the time.

Why Is This Important?

Quick response times mean that fire-rescue staff reduce the potential for fire loss and respond to medical/rescue calls within critical time frames for delivering patients to definitive care. Rapid response has the potential to limit costs to residents, the community, the health care system and other responding agencies.

City Organization Impact on Performance

High - Response times for emergency calls are influenced by fire companies through efficient turn-out times, firefighter training, effective station location, and the use of technology for efficient dispatch and call mapping.

Benchmark Information

Benchmarking in progress