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Percent of Time PFA Fire Personnel are on Scene Within 5 Minutes 45 Seconds

Desired Result: Above Target

Analysis of Performance

Note: This metric was updated in 2015 to report on the urban response area that PFA serves, as determined by population density. This modification was made to better align with the reporting requirements associated with the organization's ongoing accreditation efforts.

The 2nd quarter 2015 response times show that PFA is maintaining its response performance in the urban response area. However, further improvement is needed to meet the expected target of 90% compliance. Current efforts are underway, including studying efficiency measures during the time that personnel recieve notification of an emergency to when they respond. One of these opportunities is exploring improved technology for station alerting and the proccess by which signals are transmitted from the 911 call center to Poudre Fire Authority personnel.

Metric Definition

Fire response time measures the time elapsed from when PFA is dispatched to when the first PFA personnel arrives on-scene. This data includes calls for emergencies, rather than routine service calls. PFA's target is to respond within 5 minutes, 45 seconds at least 90% of the time.

Why Is This Important?

Quick response times mean that fire-rescue staff reduce the potential for fire loss and respond to medical/rescue calls within critical time frames for delivering patients to definitive care. Rapid response has the potential to limit costs to residents, the community, the health care system and other responding agencies.

City Organization Impact on Performance

High - Response times for emergency calls are influenced by fire companies through efficient turn-out times, firefighter training, effective station location, and the use of technology for efficient dispatch and call mapping.

Benchmark Information

Benchmarking in progress