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Percent of Time Police Priority 1 Calls Responded to Within 5 Minutes

Desired Result: Above Target

Analysis of Performance

The response policy, geographic configuration, staffing levels and deployment strategies provide the framework for a reasonable and low response time to Priority I calls. Q2 results for responding to these calls in five minutes or less was below the target of 75 percent. An upgrade to the Computer Aided Dispatch (CAD) system occurred in Q2, which brought changes in priority levels assigned to calls as well as a learning curve to call management.

Metric Definition

Median average time is the time it takes for an officer to respond (from the time the call is received to when the officer arrives) to an emergency call, one that is an immediate threat to life, a felony-in-progress call, or a call where a weapon is being used.

Why Is This Important?

Emergent response is a primary function of police. Response times need to be adequate and reasonable to satisfy this primary function.

City Organization Impact on Performance

High - Emergent response is a primary function of police. Having adequate resources, strategic deployment of those resources and maintaining reasonable geographic obligations greatly impacts response times.

Benchmark Information

Benchmarking in progress