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Voluntary Code Compliance

Desired Result: Above Target

Analysis of Performance

Note: Benchmarks are annual rates of compliance

Voluntary compliance for this quarter was very strong. We had 2,061 cases and were able to surpass our target by reaching a 98% voluntary compliance rate. Proactive education and outreach, we believe, is essential to achieving this. This item measures the effectiveness of our education and outreach, as well as the services we provide to each resident to help them comply with the Code. This includes things such as providing personal service to answer questions, solve problems and provide guidance, as well as giving additional time to comply. We have just started initiating outreach for snow removal and sidewalk encroachments as we move into the 4th quarter.

Metric Definition

This metric tracks the percentage of voluntary compliance with nuisance code violations issued by the City of Fort Collins. Voluntary compliance is defined as violations corrected by the property owner or tenant.

Why Is This Important?

Code compliance contributes to the preservation, maintenance, and enhancement of neighborhoods. Voluntary compliance of nuisance codes is an indicator of the City's attractiveness and feeling of safety in neighborhoods. It is also an indication of whether a neighborhood is deteriorating and may need additional services.

City Organization Impact on Performance

High - The City affects the metric in the following ways: 1) violation notices sent to property owner and tenant explaining the violation and giving a deadline to correct the problem; 2) final notice - this is a posting on the door explaining that the deadline has come, what the violation is, and that they need to correct the violation by the next day in order to avoid abatement or citation; 3) encouragement of residents to call if they need an extension - our violation notices state that they should call us if they have a need for a little more time to correct the violation; 4) Adopt-a-Neighbor program - volunteer program to help elderly or disabled residents with shoveling their sidewalks; and 5) door hangers - for codes that do not require notice be given (i.e. sidewalk snow removal) - we provide a courtesy door hanger on the first offense explaining the code requirement and give them until the following day to correct the violation.

Benchmark Information

This metric contains benchmark data for cities with code enforcement programs that are similar to that in Fort Collins. These benchmarks were identified based on a combination of similar populations, caseloads, enforcement methodologies, and voluntary compliance rates. The City of Coral Springs, FL was specifically chosen since it was the first municipality to be a national Malcolm Baldrige Award winner.