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City Employee Cumulative Turnover Rate

Desired Result: Below Target

Analysis of Performance

The City's annual turnover rate remains relatively constant, between 5.0-6.7 percent annually (2011 – 2013). However, as anticipated, 2014 is bringing an increase in the turnover rate and it is expected that annual turnover for 2014 will exceed the City’s target rate of 8.0 percent. A 2013 report prepared by Hay Group, a global management consulting firm, predicted that global turnover would increase sharply in 2014, with North America hitting a spike at 23%. Some experts attribute the change to increased confidence in the economy and an uptick in Baby Boomer retirements. Retention strategies continue to be an important focus for the City of Fort Collins particularly as Baby Boomers are replaced by younger workers who change jobs more frequently.

Metric Definition

Turnover is a measure of the rate at which employees leave employment with the City. It includes classified and unclassified management employees and all separation reasons (layoffs, and voluntary and involuntary terminations). While turnover is typically measured annually, this report includes turnover reported on a year-to-date basis for each calendar year. The rate is calculated by dividing the total number of employees who separated year-to-date by the average headcount for that reporting period (quarters are cumulative).

Why Is This Important?

Turnover is an important measure for three primary reasons – cost (replacing an employee can cost as much as 200% of the annual compensation for the vacated position), business performance (continuity of operations, productivity) and ability to maintain a qualified workforce.

City Organization Impact on Performance

High - Turnover rate is directly related to the quality and continuity of service provided to citizens. The City is committed to being an employer of choice, however the rate at which employees leave City employment is impacted by factors such as job market, retirement, and personal lifestyle choices.

Benchmark Information

Benchmarking in progress