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Transfort Fixed Route Passengers per Revenue Hour

Desired Result: Above Target

Analysis of Performance

Passengers per revenue hour have again decreased from the prior quarter – the larger drops being seen on FLEX and among the other fixed routes. The overall metric for the quarter is 22% lower than in the same period in 2013 and 13% lower than the prior quarter in 2014. The percentage decrease between the 2nd and 3rd quarters in 2013 was 10% - the major reason for the falloff in both years was the fact that schools and colleges are out of session for two thirds of the period. Passengers per revenue hour on MAX is still strong – 30.7 – but below the prior quarter’s 33.6.

Metric Definition

The average number of passengers who board a transit vehicle for every revenue hour of service that a vehicle is operating.

Why Is This Important?

This metric allows Transfort to gauge the productivity and effectiveness of its service, and to compare against peer transit agencies.

City Organization Impact on Performance

High - Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.

Benchmark Information

Benchmarking in progress