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Transfort Fixed Route Passengers per Revenue Hour

Desired Result: Above Target

Analysis of Performance


Total ridership in the 3rd quarter has increased by 32.7% over the 2nd quarter and by 28.6% over the same quarter a year ago. Current data suggests that Transfort's ridership goal for 2015 may be surpassed by at least 2 percentage points or 57,000 individual trips. Year to date, the majority of fixed routes are displaying increases from the prior year and average daily ridership stands at 9,430 trips which is a 17.6% increase over the same period in 2014.

Metric Definition

The average number of passengers who board a transit vehicle for every revenue hour of service that a vehicle is operating.

Why Is This Important?

This metric allows Transfort to gauge the productivity and effectiveness of its service, and to compare against peer transit agencies.

City Organization Impact on Performance

High - Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.

Benchmark Information

Benchmarking in progress