Website home about our city

Subscribe to Quarterly Email Updates

Transfort Fixed Route Passengers per Revenue Hour

Desired Result: Above Target

Analysis of Performance

Revenue hours for the 2nd quarter display a 21.8% increase from the same period in 2014. This increase is attributable to MAX and added routes for CSU – both began service mid-quarter last year. Passengers per Revenue Hour for the quarter, however, are 20.88, a decrease of 17.3% compared the same quarter in 2014 and a decreaase by 20% compared to Q1 2015. Both of these decreases were anticipated and were due, respectively, to added service in off-peak hours and lower ridership system-wide during the summer months when students are out of school. Transfort’s goal for 2015 is to transport 23.74 passengers per revenue hour of service, and fluctuations will occur each quarter.

Metric Definition

The average number of passengers who board a transit vehicle for every revenue hour of service that a vehicle is operating.

Why Is This Important?

This metric allows Transfort to gauge the productivity and effectiveness of its service, and to compare against peer transit agencies.

City Organization Impact on Performance

High - Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.

Benchmark Information

Benchmarking in progress