Website home about our city

Subscribe to Quarterly Email Updates

Transfort Fixed Route Passengers per Revenue Hour

Desired Result: Above Target

Analysis of Performance

Revenue hours for the 1st quarter have increased by 51% from the same period in 2014. Because total ridership during the quarter has not increased by the same percentage, passengers per revenue hour have decreased by an inflated 16.9% in Q1 2015 compared to Q1 2014: 26.1 versus 31.4. This decrease was anticipated because the majority of the extra service that Transfort is now providing, represents extended off-peak hours. Overall, Transfort’s goal for 2015 is to transport 23.74 passengers per revenue hour of service althought this a fluctuates slightly quarter to quarter.

Metric Definition

The average number of passengers who board a transit vehicle for every revenue hour of service that a vehicle is operating.

Why Is This Important?

This metric allows Transfort to gauge the productivity and effectiveness of its service, and to compare against peer transit agencies.

City Organization Impact on Performance

High - Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.

Benchmark Information

Benchmarking in progress