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Transfort Fixed Route Passengers per Revenue Hour

Desired Result: Above Target

Analysis of Performance

Passengers per revenue hour across all fixed route services exceeded its annual goal by 5.2%. Although this metric was 13% below the 2013 metric, the decrease was expected due to the large amount of additional hours of service that Transfort operated in 2014 – not only were routes added but service extended late into the evening hours. Passengers per revenue hour on MAX was very strong for the year – 29.14 – while other fixed route ridership’s metric stood at 24.40 – 22% above the minimum productivity standard of 20 passengers per hour. Of particular note, the 29.14 MAX metric was 26.42% greater than the 2013 metric of 23.05 for the fixed routes that MAX replaced – routes 1 & 15.

Metric Definition

The average number of passengers who board a transit vehicle for every revenue hour of service that a vehicle is operating.

Why Is This Important?

This metric allows Transfort to gauge the productivity and effectiveness of its service, and to compare against peer transit agencies.

City Organization Impact on Performance

High - Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.

Benchmark Information

Benchmarking in progress