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Access Fort Collins, an Easy, New Way to Get Responses to your Questions & Comments

Have you used Access Fort Collins yet?  It’s the City’s new customer service program that helps connect you with the information you’re looking for. No more guessing which department to call; Access Fort Collins (AFC) provides a one-stop-shop for City information and requests.

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We know you’re busy, so AFC makes connecting with the City easier than ever. From a single location you can submit a request to fill a pothole, ask for more information about neighborhood programs, report graffiti, and more. It’s simple and direct, and as it’s a web-based tool, you can use AFC anytime of day or night, whenever is most convenient for you.  Visit www.fcgov.com and click on the Access Fort Collins button.

Improving Customer Service

The City of Fort Collins is committed to excellent customer service. Our Citizen Survey data reflects favorably on City staff and customer service. We traditionally receive very high ratings for promptness, knowledge, and making customers feel valued. We’re proud of our customer service, and we’re committed to constant improvement. Access Fort Collins will help us enhance the customer experience for our residents.

Look for the Access Fort Collins button at www.fcgov.com. Later this summer you’ll also be able to use our smart phone app to submit a request no matter where you are!