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BUILDING SERVICES SURVEY

You recently finished a building project within the City of Fort Collins. In an effort to continually improve our service to customers, we are hoping you will take a few moments to provide us with feedback on your experience:

*Name:
*Permit #
  1. Permit Process:
    *The Customer Service Rep(s) or other staff who assisted me through the process were courteous, helpful and knowledgeable

    *Name(s)
    *Staff was responsive to and followed through on my requests

    *Information and guidance on submittal requirements was clear, informative and helpful to me

    *Information related to permit or CO holds/status was readily available

    *The permit or CO process was timely and thorough

    Comments:
  2. Plan Review:
    *The Plan Reviewer(s) who assisted me through the process were courteous and knowledgeable about the process and code requirements

    *Name(s)
    *Staff was available when I needed assistance

    *The plan review process was timely and thorough

    Comments:
  3. Contractor Licensing:
    *Staff who assisted me through the licensing process were courteous, helpful and knowledgeable about the process

    *Name(s)
    *Staff was responsive and followed through on my requests

    *The licensing process was timely and thorough

    Comments:
  4. Inspection:
    *Staff who assisted me through the inspection process were courteous, helpful and knowledgeable about the process and building codes

    *Name(s)
    *Staff was responsive and followed through on my requests

    *The inspection process was timely and thorough

  5. General:
    *My overall experience with the City of Fort Collins was a positive one

    *I am happy with the outcome of this process

    Comments: