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2003 Citizen Survey Results

City Services

This section asked respondents to rate the City’s performance in providing a specific set of services. Table 7 lists these services and the distribution of responses on a scale ranging from "very poorly" to "very well."

Table 7: City Services and Distribution of Performance Rating Responses

 

Percent of 785 Respondents

Very Poorly

Poorly

Average

Well

Very Well

No Opinion

Fire Department response

0.0%

0.1%

7.3%

31.1%

36.4%

25.1%

Police Department response

0.5%

3.7%

15.9%

36.4%

22.5%

21.0%

Traffic law enforcement

2.3%

8.1%

35.8%

33.9%

10.1%

9.8%

Parks maintenance

0.1%

0.1%

14.1%

54.2%

28.0%

3.5%

Street repair and maintenance

3.0%

9.3%

42.3%

34.9%

7.7%

2.7%

Street landscape and median maintenance

2.0%

2.8%

21.9%

50.7%

17.0%

5.7%

Traffic signal operations

12.0%

12.6%

35.6%

29.0%

8.6%

2.2%

Pavement marking maintenance

1.2%

4.0%

37.9%

41.9%

8.6%

6.4%

Snow removal

3.3%

8.3%

31.5%

40.1%

10.7%

6.2%

Electric service

0.6%

1.3%

22.2%

46.8%

23.7%

5.4%

Stormwater removal

1.0%

3.3%

29.6%

38.5%

13.5%

14.1%

Table 8 lists the services from highest to lowest average rating on a 100-point scale, along with the 95 percent confidence interval for each. Performance scores are above “average” for most services. Traffic law enforcement, street repair and maintenance, and traffic signal operations fall into the “average” range.

The questionnaire asked respondents to comment on any items that they rated “poorly” or “very poorly”. Criticisms regarding traffic signal operations focus on signal timing and coordination. Respondents also commented that more resources should be devoted to street maintenance, and that greater efforts should be made to enforce speed limits and compel drivers to obey traffic signals.

Table 8: City Services and Average Performance Ratings

 

Number of Respondents Expressing an Opinion

Average Rating Score
87.6 to 100 = Very Well
62.6 to 87.5 = Well
37.6 to 62.5 = Average
12.6 to 37.5 = Poorly
0 to 12.5 = Very Poorly

95 Percent Confidence Interval

Fire Department response

589

85

+/-2.9

Parks maintenance

758

79

+/-2.9

Police Department response

622

75

+/-3.4

Electric service

744

75

+/-3.1

Street landscape and median maintenance

742

70

+/-3.3

Stormwater removal

676

68

+/-3.5

Pavement marking maintenance

736

65

+/-3.4

Snow removal

738

63

+/-3.5

Traffic law enforcement

709

62

+/-3.6

Street repair and maintenance

765

60

+/-3.5

Traffic signal operations

769

53

+/-3.5

Performance ratings for all of the services in Figure 3 remain statistically unchanged from their 2001 levels.

Figure 3: City Services

Figure 3