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2001 Citizen Survey Results

Rating Scale

This survey asked respondents to rate many items using some form of balanced, five-point rating scale. Examples of these scales include:

5

4

3

2

1

Very good

Good

Neither good nor bad

Bad

Very bad

Very well

Well

Neither well nor poorly

Poorly

Very poorly

Very important

Important

Neutral

Unimportant

Very unimportant

Very high

High

Neither high nor low

Low

Very low

This section presents the results of rating scale questions in the form of an average rating score on a 0-100 scale, with the value 0 representing the lowest possible rating and the value 100 representing the highest possible rating. Values in between 0 and 100 represent various degrees of good and bad or high and low. Using this rating score instead of the percentage of respondents selecting each rating category has several advantages. Among these advantages is the ability to more easily identify and convey important response patterns, and the ability to use a standardized measure of performance comparison over time. To convert rating scale responses to average rating scores, we used the percent-to-maximum scoring methodology developed by Thomas I. Miller, Ph.D. and Michelle Miller, M.S.P.H. in their 1990 study of more than 250 local government citizen surveys. This scoring methodology is generally accepted as valid, and it is often used in citizen surveys.