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The survey presented residents with a list of City programs and facilities, asking them to rate both the importance and quality of each one. The graph, below, presents the programs and facilities that residents rated and the average rating scores for each of them. With the exception of a few very specialized programs and facilities, residents tended to give most items rather high importance ratings. This tendency is to be expected when survey respondents are not forced to choose between programs or rank them in importance. Overall, residents gave high quality ratings to most programs and facilities. Residents who gave ratings of "bad" or "very bad" to youth/teen recreation programs and services, the air quality program, TransFort, or the recycling program provided insightful comments. Regarding youth/teen recreation programs and services, comments focused on the need for more programs in this area. Comments regarding the air quality program centered on worsening air quality, with no evidence of results. Resident comments on TransFort focused on limited routes and access, with a need for smaller buses that could cover a broader area. Finally, residents commented that the recycling program should be implemented on a larger scale, covering a broader variety of materials at a greater number of locations.
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