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2001 Citizen Survey Results

Ratings of City Employees

Nearly 58 percent of residents have had contact with at least one City employee during the last 12 months. The survey asked these residents to rate their most recent experience with City employees along several dimensions of service quality. The graph below summarizes these ratings. On all dimensions, residents with recent City employee contact rate their experience highly.

The survey also asked residents who had no recent City employee contact to express their opinions of City employees by either agreeing or disagreeing with each of three statements describing employees. Generally, these residents view employee customer service performance positively. However, residents who have had recent contact with employees seem to have a higher opinion of employee service performance.


City Employee Ratings by Residents
100=Very good, 75=Good, 50=Neither good nor bad, 25=Bad and 0=Very bad
Scores in the range of 63 to 100 are generally considered "good" to "very good."

Have had recent contact Residents who have had recent contact with City employees
Have not had recent contact Residents who have NOT had recent contact with City employees
City Employee Ratings